Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-20T21:44:21+00:00

    Hey how i fix this bug im on the 2004 update and cant use razer surround anymore becuase this sound bug

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  2. Anonymous
    2020-08-17T09:07:39+00:00

    To the people who say it suddenly works again:

    Check your output device in Windows. Of course, you get interference-free sound when the output device in Windows sound control switches from Razer Surround to, for example, SONY TV *00 (Nvidia High Definition Audio) or Speakers (Realtek (R) Audio). As I said, I'm talking about the Windows settings, not the settings within the Razer software. 

    The problem still remains...

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  3. Anonymous
    2020-08-07T01:09:15+00:00

    I contacted Microsoft Regarding this issue and this is what they have said. 

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  4. Anonymous
    2020-08-06T14:41:40+00:00

    Same problem as well with my Razer Ripsaw (not the HD one).

    Rolled back to 1909 and it is working fine now. Thanks you for this thread.

    It would be good if someone updated this topic when the bugfix is launched (Razer or Microsoft, whatever).

    Byebye

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  5. Anonymous
    2020-07-27T15:13:33+00:00

    Razer Surround 7.1 works with Win 10 2004 however the sound quality was for me less than Razer Surround Pro (and requires an activation code), so I hope they get Razer Surround Pro working properly again.

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