Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-06-20T23:58:31+00:00

    The culprit, in my case, was KB4560960, which caused my Brother printer not to print (MFC-J615W).

    Microsoft issued a patch for it, KB4567512. I applied this patch, and everything returned to normal. 

    This works in version 1909, and 1903. Here's a link to KB4567512. https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512.

    If you've already upgraded to version 2004, you'll need to use a different patch. Here's a link to the patch, although I have not tried it myself:

    https://support.microsoft.com/en-us/help/4567523/windows-10-update-kb4567523.

    Neither of these will come through Windows Update... you'll need to download and install them yourself.

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  2. Anonymous
    2020-06-21T05:43:10+00:00

    Good find - thanks!

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  3. Anonymous
    2020-06-21T13:20:07+00:00

    I am on 2004 and uninstalled the offending patch which fixed the problem. Today I had another two updates (KB4552925 and KB4561600) and back to square one. Tried to uninstall KB:4560960 and installer said it couldn't find it.

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