Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-07-07T20:18:25+00:00

    Thank you. This also worked for me old Brother printer. Just un-installed KB 4560960.

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  2. Anonymous
    2020-07-07T20:17:09+00:00

    That also worked for me. Many thanks.

    Makes you wonder why neither Brother nor MS could come up with that,

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  3. Anonymous
    2020-07-07T17:33:10+00:00

    I still can't print, it will not allow me to remove the windows update and it willnot allow me to add the patches to fix it. Please help. I am taking summer classes and I need to print.

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  4. Anonymous
    2020-07-06T15:37:19+00:00

    Is there really no solution to this other than rolling back the update... Computers have been printing since day one and your telling me in 2020 someone overlooked this feature?

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