Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-07-15T20:57:21+00:00

    Tried this, even though I can see where this was downloaded on June 6, it says it's not downloaded on this computer.  Still can't print. 

    I am not really sure but I think maybe the download needs to be "installed".    My printer works even in color except for on program I use won't print in color but prints black OK.

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  2. Anonymous
    2020-07-15T20:15:48+00:00

    I've tried uninstalled, it says I don't have any of these.  I try to install the "patches" it says I already have them.  At my wits end. ready to shoot the whole lot.  Please help.   windows 10 2004 version I believe.

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  3. Anonymous
    2020-07-15T19:43:48+00:00

    Tried this, even though I can see where this was downloaded on June 6, it says it's not downloaded on this computer.  Still can't print.

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  4. Anonymous
    2020-07-15T01:54:07+00:00

    Thank you very much. The solutions worked great for my brother printer.

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