Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-06-20T23:58:31+00:00

    The culprit, in my case, was KB4560960, which caused my Brother printer not to print (MFC-J615W).

    Microsoft issued a patch for it, KB4567512. I applied this patch, and everything returned to normal. 

    This works in version 1909, and 1903. Here's a link to KB4567512. https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512.

    If you've already upgraded to version 2004, you'll need to use a different patch. Here's a link to the patch, although I have not tried it myself:

    https://support.microsoft.com/en-us/help/4567523/windows-10-update-kb4567523.

    Neither of these will come through Windows Update... you'll need to download and install them yourself.

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  2. Anonymous
    2020-06-19T20:57:37+00:00

    Same issue as all in the comments Brother MFC-240C won't print after Win 10 updates, please help, thanks!

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  3. Anonymous
    2020-06-17T20:01:21+00:00

    Jacob

    Did you try and put your god mother's computer into safe mode. Sometimes that works.

    My wife is getting the same result on her brothers printer not working and the KB update will not delete as well (says essential file).

    I am at work so will try what I am suggesting when I get home:

    If you aren't familiar with how to put 10 in safe mode here are the instructions:

    1. Click the Windows-button → Power.
    2. Hold down the shift key and click Restart.
    3. Click the option Troubleshoot and then Advanced options.
    4. Go to “Advanced options” and click Start-up Settings.
    5. Under “Start-up Settings” click Restart.
    6. Various boot options are displayed. ...
    7. Windows 10 starts in Safe Mode.

    After you read up in safe mode follow the instructions you were given before this.

    Hopefully this will solve our problem. If I get to it before you do I will check back with you as to my success or not.

    Have a great day

    Dave

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  4. Anonymous
    2020-06-17T15:59:29+00:00

    Hallo,

    i have the same problem. my printer do not work after the latest update (june).

    The solution: please delete update  "KB 45557957".

    That did it!!!!! I uninstalled that one and now it's working, THANK YOU!!!!!!!!

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