Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

97 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-09T20:44:18+00:00

    You can download it straight from the Microsoft Update Catalog website on the following link:

    32-Bit systems: http://download.windowsupdate.com/d/msdownload/...

    64-Bit systems: http://download.windowsupdate.com/d/msdownload/...

    Download and install the one for your Windows version.

    This worked for me!  I had to try this manually but this worked for me.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2020-06-17T06:08:33+00:00

    Hallo,

    i have the same problem. my printer do not work after the latest update (june).

    The solution: please delete update  "KB 45557957".

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-06-15T22:54:05+00:00

    Same problem here with a Brother MFC-240C !

    Un-installing KB:4560960 made it work again !

    Thank You Very Much Rhaine C. for your advise.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments