Win 10 Build 2004 issue with Realtek audio

Perhaps my similar issue is not related to Asus, but Gigabyte and Ultimately REALTEK.

Nevertheless it is a REALTEK issue and here is my "work around" since MS hasn't responded to my opened ticket.

......I decided (per Gigabyte's suggestion/explanation) to do a clean install (again) but this time was to 1909 built and the sound WAS back, using a MS driver (great), As a test (and again as suggested by Gigabyte) I installed the 6.0.8854.1 and it BROKE, well WE knew that.

Test #2, I place the MS driver back and upgraded to Win2004 built, sound STILL works.

Test #3, upgraded the driver now to the 2004 built 6.0.8945 and it BROKE, so revert back to MS driver.

I doubt that this is going to get resolved properly, MS (rightfully so) says Win10 works as designed. and Gigabyte refuses to even acknowledge ALL the posts EVERYWHERE, because the have test results on file showing that Realtek drivers work...on a clean install....

So, my suggestion is...if you are not running a recording Studio and just want t have some sound.....keep the MS driver.

Good luck.

I am currently have the windows 10 2004 version.....after installing the latest update I'm facing a major problem with my headphone. First I found that the realtek audio driver isn't installed in control panel and then I installed the latest driver and it worked for the 1st day but in second day it again occurs.I reinstalled the driver and tested but very low sound coming out from headphone like before and most importantly the talking voice is very clumsy......I've tried almost every method to fix this issue but I failed till today.Can you please help me ?

Did you find a solution? I'm having the same issue since the update on my HP Spectre Folio. 

Microphone only picks me up if I'm yelling. 

I can't find updated drivers anywhere.

I am using same windows version with updates.

And i installed realtek hd Audio driver 6.0.8967.1 , no issues in sound works perfectly

But currently it's showing the latest driver is 6.0.8971.1 for x64 based edition.

Hi - I had this problem - my ASUS mb which used driver 6.0.1.7553 and 2004 update broke it.

The latest update for my mb is 6.0.1.7848  (still an old version from 2016), but installing that did not resolve it.

What fixed mine was to disable all audio drivers - then in device manager -> Action menu -> select 'Add Legacy hardware' - then choose the option to 'install the hardware that I manually select'

Under Sound Video and Game controllers select Realtek and you should see the Realtek High Definition Audio name - select that and tell it to install it.

Windows will do this and then complain that it does not work. Try using Media Player to check that it is not working.

Now go back to device manager and disable the new entry and re-enable the earlier installation - and for me it now all worked .... the final device manager looks like this - both Realtek options are for the same driver version but now the first one works !

It seems that when Win10 tries to install the Realtek driver it does something that the Realtek install does not do ... and having done that the original Realtek install will then work ...

MS needs to get its act in order - the great thing about windows is the hardware flexibility but they seem to squabble with the manufacturers over trivia....

Just noticed the other thread :

https://answers.microsoft.com/en-us/windows/forum/all/no-sound-detected-after-update-windows-10-version/9f65ea9f-2c6a-48a9-b30f-6132cc2f971d?page=2

suggests that triggering a manual update of the initial Realtek installation might also work - I am not going to touch mine again now that it's working but that is also probably worth a try (see Wh0Carez reply)