Win 10 Build 2004 issue with Realtek audio

I have the same issue and there is no current resolution.

There is a temporary fix I found and I believe its an issue that needs to be rectified between RealTek and Microsoft.

What happened?

Like everyone else, I installed Windows 10 v2004 and things worked well...for a while.

It's as if there was a particular timeframe after installing Windows 10 v2004 that the issue occurs. My audio and microphone stopped working. 🙉🙊

I have a Asus Zephyrus GX502GW and it has RealTek Audio.

Analysis and Temporary Fix (until Microsoft and RealTek get their act together):

1. I did not want to (and could not) rollback and I flushed my options with DiskCleanup. If things work well you clean up things, right? :)
2. I thought Microsoft can't be that stupid to not get audio and microphone compatibility. Tried all the standard checks and services.msc things and troubleshooter which were fruitless.
3. Driver issue? Went through Asus support page and installed the latest driver. - Did not work either.

Did I miss something?

Temporary Risky Fix:

1. Device Manager --> Sound, Video and Game Controller --> Realtek(R) Audio --> Update Driver
2. Click "Browse my Computer for Drivers" and select "Let me pick ...."
3. Like a monkey that we have to be (because vendors do not test drivers and have an open source backwards compatible driver framework) install the default "High Definition.."
4. You will get a warning saying that the option is not compatible and might not work properly but if like me you want to attend interviews through video call (with Audio and Mic working) then go for it

Just to prove a point try selecting the other drivers and see if the speaker works. -- It does not work for me except the "High definition..." option.

Problem with the fix:

1. Your headphone jack port and mic jack port will not work. :) (General Speaker and Microphone worked for me)
2. Another update and another problem might arise.

It would be best to check the next windows update and revert back to the latest RealTek driver (in my case 6.0.8931.1) and hopefully, things go back to normal.

This is exactly the same issue I reported at starting and still the issue persists. I'm not being able to upgrade to build 2004, as realtek audio is not working. I'm still with 1909.

Many people suggested many solution none of them working.

My MB is GA-LMT78-USB3

All I had to do was turn my speakers back on, Enable. 

I am using surface book - upgrade to v 2004.  Since then microphone is not working. speakers are fine.  Don't see any option to rollback the drivers.  On driver update - using the latest. Any suggestion to fix?

Hello,

Thank you for reaching out. I am Harun an Independent Advisor and Microsoft User. I will gladly help you out.

Issues like these happen in General because of Manufacturer Drivers and Microsoft Update conflicts. Depending on how many users got affected by the issue a fix is generally published within several weeks to a month.

Also the fix can be an Update from Microsoft as well as a new Driver Published by your PC's Manufacturer.

So monitoring your PC Manufacturers Driver Download page will also be helpful to spot the new fixed Driver.

Please feel free to ask for more Information and let me know if this helps.

Sincerely

Independent Advisor

Harun