rdr_file_system 0x27 BSOD After Windows 10 2004 update, but only on domain profiles

Anonymous

Good morning, I am having an issue on some PCs recently after some PCs received the Windows 10 2004 build update. After receiving said update, the machines will BSOD with a 0x027 error code when logging into a domain profile while connected to the network.

If I remove the network cable from the PC and log into a domain account that was cached on the machine before the update, it will log in without issues and then I can connect it to the network and it seems to resume function. I can also sign into a local account on the machine, with and without network connectivity.

I used Bluescreen View to look at the dumps which seem to be showing rdbss.sys and mrxsmb20.sys as drivers that are causing the issue. I have tried updating network drivers etc from the vendors websites and not relying on Windows to, but am still having the issue.

The other bizarre thing is if the PC crashes 3 times, boots into the recovery mode to try and repair your PC and I restart it, it will then log in once to a domain account and seem to be functioning, however if the PC is restarted it will BSOD on log in.

Has anyone seen or heard of any issues like this since this update? Could it be something out dated on the server that is causing the issue to happen to the machines on the newer OS? I can't help but feel like it has something to do with folder redirection and that is why cached accounts will work with no network connection however I am stumped how to get around this other than not updating every other machine, and rolling back if possible (I had a PC that was upgraded from Windows 7 to 10 and went straight to the 2004 build and BSOD'd, I tried to roll back to Win7 and system will not boot at the moment saying it is missing system files etc.).

I have some mini dumps I can share if that would help as I would like to get to the bottom of this if possible.

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Anonymous

2020-06-08T15:19:25+00:00

Paul thank you for the reply. I think I was logged in my browser with a different email and am having trouble getting back into the specific account I was under.

https://southridgetech0-my.sharepoint.com/:u:/g/personal/kgoodkin\_southridgetech\_com/EXbzrKyPoNNOoUTN9Ezq-uEB-SQfguGh5Zw5m-fWOWuvXA?e=OJtuWi

This is a zip file with 3 dump files in it. 1 is from one computer and 2 are from another PC. I do not have the speccy file at the moment as I am not in front of one of the problem PCs right now. I am about to take a new PC on site and update it and join the domain to try and replicate the machine and troubleshoot further. Once I have this machine set up I can get the speccy info for you and upload it but maybe (hopefully) the dump files will begin to tell you a little bit more about it. I'm able to read some of the basics with bluescreenview to have an idea which drivers may be related to it, but I know some people are able to really dig deep and get a lot of info from them.

For what it's worth the machines are Dell Optiplex 3070 machines that were purchased a few months ago. These are newer machines, however I have had the issue on some older Dell machines as well, 2 All in One 7440s and an older Optiplex Desktop.
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Anonymous

2020-06-08T14:55:23+00:00
Hi Kgoodkin,

I'm Paul, a fellow customer like you & an Independent Advisor. Let me help you investigate this further. Kindly allow me to ask the following file below to begin the analysis. Thank you.
1. Mini Dump or Dump file
In File Explorer, go to C:\Windows\Minidump & copy/paste to your Desktop. If it's not there, you may copy/paste the C:\Windows\Memory.dmp instead. However, we recommend the minidumps first. If the dump file is missing in either location above, then kindly ensure to enable it first, let the PC crash again, and go back to check the dump files.

https://www.faqforge.com/windows/windows-10/how...

(Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)
1. NFO file
Go to Start > search & open MSinfo32 > Click File > click Save (Do NOT Export) > save it to your Desktop
1. Export the Speccy file (.speccy not .xml) from this tool below to your Desktop.
After installing the tool, open it & click File > Save Snapshot. Do not Publish or Save as.

http://www.piriform.com/speccy

(Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

Then, compressed everything to OneDrive & send the link to us. Here's how to use OneDrive below.

https://www.wikihow.com/Use-OneDrive

(Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

Looking forward to your reply. Thank you!

Sincerely,

Paul A.

Independent Advisor
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