Restart

Anonymous
2020-07-26T07:02:41+00:00

When I restart my PC all of my files are gone.

Microsoft Windows 10

Version 1909 (OS Build 18363.9959)

I'm using a Patriot Scorch M2 SSD 523GB for my Windows boot drive.

I tried using the System File Checker tool.

DISM.exe/Online/Cleanup-image /Scanhealth

DISM.exe/Online/Cleanup-image/Restorehealth

But when I do

DISM.exe/Online/Cleanup-image /startcomponentcleanup

It gave me an error

PS C:\Windows\system32> DISM.exe /online /cleanup-image /startcomponentcleanup

Deployment Image Servicing and Management tool

Version: 10.0.18362.900

Image Version: 10.0.18363.959

[=============              23.7%                          ]

Error: 6801

Transaction support within the specified resource manager is not started or was shut down due to an error.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-07-26T08:58:38+00:00

    Restarting 4 times did not work

    My files are still there it's just that if I create a new folder in my desktop and when I restart that new folder is gone but my other files are still there

    Same as creating a new user and when I restart that new user is gone

    I tried using system restore but it gave me this error

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  2. DaveM121 933.9K Reputation points Independent Advisor
    2020-07-26T07:08:01+00:00

    Hi vasteofilo

    Have you recently received a large Windows update?

    If so, I think you are logged into a temporary account . . .

    Before you do anything or move any files around

    Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time . ..

    Otherwise:

    Please open Windows File Explorer

    Navigate to C:\Users

    Do you see two user folders that look like yours?

    Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

    If your files are there:

    Create a new user profile with Admin privileges

    Log into the new user profile

    Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

    If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

    If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

    NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

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