Same problem here.
I often wonder how a company so vast can screw up so routinely.
Aaand *then* I remember it's because Microsoft (like Google, Apple and others) no longer really view us as individual users. We're just little gnats to them. M$ cares about large, corporate-scale customers and nothing else.
Sour grapes me? Definitely. But also I'm probably correct.
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Furry cows moo and decompress.