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Hello
Since the last cumulative update for Windows 10 22H2 , 9 January 2024 , and the latest Microsoft store applications updates , I experienced this issue : every time I run Calculator , Calendar , Voice recorder ......... etc , then this apps crash after 1 second from when I open it. it is not fully executed . Please someone could help me to find the the cause of the problem . uploading some type of log so I can analyze it? Thank you
the registry in Event Viewer is :
Faulting application name: CalculatorApp.exe, version: 11.2307.4.0, time stamp: 0x64da6075
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3992, time stamp: 0xb756c9ff
Exception code: 0x00001007
Fault offset: 0x000000000012d952
Faulting process id: 0x19ec
Faulting application start time: 0x01da4a1498d1d0eb
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2307.4.0_x64__8wekyb3d8bbwe\CalculatorApp.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c620f65c-b205-4c7b-bcfb-f540a53f0553
Faulting package full name: Microsoft.WindowsCalculator_11.2307.4.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
..............................................................................................................................................................
Faulting application name: HxCalendarAppImm.exe, version: 16.0.14326.21776, time stamp: 0x657cc142
Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe
Exception code: 0xc000001d
Fault offset: 0x00000000000166f4
Faulting process id: 0x2594
Faulting application start time: 0x01da4a18f4b5007e
Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21778.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll
Report Id: 04a11c7e-9b6b-4ab8-9f39-fd391fbc884b
Faulting package full name: microsoft.windowscommunicationsapps_16005.14326.21778.0_x64__8wekyb3d8bbwe
.............................................................................................................................
Faulting application name: SoundRec.exe, version: 10.2103.28.0, time stamp: 0x60622fa3
Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe
Exception code: 0xc000001d
Fault offset: 0x00000000000166f4
Faulting process id: 0x16a0
Faulting application start time: 0x01da4a196b6c87a5
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsSoundRecorder_10.2103.28.0_x64__8wekyb3d8bbwe\SoundRec.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll
Report Id: 7669cab9-8eb9-4f57-9821-4e10533541d4
Faulting package full name: Microsoft.WindowsSoundRecorder_10.2103.28.0_x64__8wekyb3d8bbwe
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Asphalt 9 app also stopped working after 23rd Windows update, which is not a Microsoft app. Crash log says because of CONCRT140_APP.dll. On 2 computers:
core i5-1135G7, windows 11: microsoft apps work but other store apps like Asphalt 9 stopped working after 23rd update
core2duo E8400, windows 10: most apps stopped working
I have the exact same problem as described above by AR and others in this forum after the 2024-01 Cumulative Update for Windows 10 Version 22H2 for x64-Based Systems (KB5034122) was installed on January 10, 2024.
I have performed all the same steps as AR without success, all apps open then close immediately and reports errors in the Windows Application Log.
I did a system restore to a restore point prior to this update and the apps worked. Once this update was installed by Windows update all these apps experienced the same problem as before, open for a second or two then immediately close and report these errors in the Windows Application Log.
I also enabled the administrator account, and the problem persists there as well.
There must be a problem with KB5034122!? Will Microsoft realize this and fix it in the next Tuesday updates in February?
People are suggesting this is a hardware compatibility issue involving Intel Core 2 CPUs: https://answers.microsoft.com/en-us/windows/forum/all/microsoft-photos-file-system-error-2147219196/3bf0b7d0-4390-46f2-b948-a1e05d726e73?page=6.
Out of 5 PCs I looked at today, the one exhibiting this problem with Microsoft Calculator, Photos, Paint 3D, Feedback Hub, Film & TV, and Voice Recorder does have an Intel Core 2 Quad CPU.
The other PCs that work are all using much newer Intel CPUs.
For those that don't know how to find their processor info, run the system information app.
Type "info" in the search box on your taskbar, and then select the system information app.
For system summary, on the right hand pane, look for "Processor".
Well in my case, I actually have an Intel Quad 2
Well, if this is a hardware compatibility issue involving Intel Core 2 Quad CPUs, the fix needs to come from Microsoft, and all this time spent troubleshooting is wasted.
I'm pretty convinced this is a Microsoft problem at this point.
