USB-C not detecting displays on Windows 11

Anonymous
2024-01-18T02:39:32+00:00

I cannot connect my HP Pavillion 15t-eg100 to two external monitors. I am using a lenovo docking station and two lenovo ThinkVision T24i-30 monitors.

I have two monitors, a keyboard, and a mouse plugged into a docking station. When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. All accessories work when connected to another laptop (which is running Windows 10). I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. It is worth noting that the USB docking station is also actively charging my computer, so it should be capable of sending video unless I misunderstand.

Here are the steps I have already taken:

  • Rescan to detect monitors several times
  • Check all cable connections/power
  • Update all my drivers
  • Check for software updates and restart my computer
  • Install Thunderbolt Control Center to attempt to detect displays
  • Install Lenovo Accessories and Display Manager to attempt to detect displays
Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-06-12T00:39:29+00:00

    Hi All,

    I have been struggling to resolve this problem for long time as well!!

    But I am able to fix it by following a method that I saw online. I unplug everything from my laptop and leave it alone. Then long press the power button for 40 seconds, have to be exactly 40 seconds! Then turn on the laptop and connect all cable, HDMI/USBC wire.

    It works well now! I am about to connect two monitors at the same time !

    OMG this works!!!! thank you so much!!!!

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    4 people found this answer helpful.
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  2. Anonymous
    2024-06-12T01:02:52+00:00

    So GLAD to hear that!!!;)

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  3. Anonymous
    2024-06-18T11:05:32+00:00

    Thanks for that method, IT in my company did not have a clue and wasted an hour of my time. your solution worked

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  4. Anonymous
    2024-06-18T16:23:01+00:00

    Glad to hear it worked out! Same here, I spent a couple of hours with IT but no luck. And I found this method online, it saved me!!!

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  5. Anonymous
    2024-06-24T19:29:18+00:00

    It worked for me. I think some parts are holding the charge, causing the USB-C not to function as expected. Pressing the power button drains the circuit, which is why the solution works.

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    4 people found this answer helpful.
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