USB-C not detecting displays on Windows 11

Anonymous
2024-01-18T02:39:32+00:00

I cannot connect my HP Pavillion 15t-eg100 to two external monitors. I am using a lenovo docking station and two lenovo ThinkVision T24i-30 monitors.

I have two monitors, a keyboard, and a mouse plugged into a docking station. When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. All accessories work when connected to another laptop (which is running Windows 10). I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. It is worth noting that the USB docking station is also actively charging my computer, so it should be capable of sending video unless I misunderstand.

Here are the steps I have already taken:

  • Rescan to detect monitors several times
  • Check all cable connections/power
  • Update all my drivers
  • Check for software updates and restart my computer
  • Install Thunderbolt Control Center to attempt to detect displays
  • Install Lenovo Accessories and Display Manager to attempt to detect displays
Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-05-13T16:14:58+00:00

    You are very welcome!!

    I am glad to hear that it WORK OUT for you!!!

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  2. Anonymous
    2024-06-03T17:31:33+00:00

    I don't know how you found this fix but I'm glad you did.

    You're my hero...Thank you!!!

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    1 person found this answer helpful.
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  3. Anonymous
    2024-06-03T17:39:36+00:00

    You are very welcome!!! I am so glad you found it is helpful;))

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  4. Anonymous
    2024-06-07T18:32:34+00:00

    Thank you so much for this simple, yet effective solution. I had to order a new docking station from Lenovo, but once I plugged it in, the same exact problem existed! But doing this 40 second power switch step did the trick! Now, I'm thinking the original docking station was probably okay!

    I have Lenovo ThinkPad E15 laptop, two LG monitors, and Lenovo ThinkPad Universal USB-C docking station, running Windows 11 Pro.

    This behavior started after we had an electrical power surge, lasted only about 5 seconds, and have everything plugged into surge protectors, etc. So not sure if that was the cause, but so happy to be back up and running!

    Thank you again!

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  5. Anonymous
    2024-06-07T18:42:11+00:00

    Hi Skinca,

    Glad to hear that it works on you! I think that the meaning of this community to share ideas and solutions to people on the same boat;)

    Best Regards,

    Qishan

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    1 person found this answer helpful.
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