USB-C not detecting displays on Windows 11

Anonymous
2024-01-18T02:39:32+00:00

I cannot connect my HP Pavillion 15t-eg100 to two external monitors. I am using a lenovo docking station and two lenovo ThinkVision T24i-30 monitors.

I have two monitors, a keyboard, and a mouse plugged into a docking station. When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. All accessories work when connected to another laptop (which is running Windows 10). I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. It is worth noting that the USB docking station is also actively charging my computer, so it should be capable of sending video unless I misunderstand.

Here are the steps I have already taken:

  • Rescan to detect monitors several times
  • Check all cable connections/power
  • Update all my drivers
  • Check for software updates and restart my computer
  • Install Thunderbolt Control Center to attempt to detect displays
  • Install Lenovo Accessories and Display Manager to attempt to detect displays
Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-11-06T16:37:39+00:00

    Yes, I tried counting but really just held it down for a while. Not sure why this works but it must perform something similar to a "hard reset".

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  2. Anonymous
    2024-11-06T16:28:48+00:00

    The power button on the laptop?

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  3. Anonymous
    2024-10-23T11:47:41+00:00

    Interestingly, this worked for me too. My hp laptop was working just fine through the docking station and then stopped working all of a sudden. I did several regular reboots along with rebooting the docking station, checking drivers, checking windows updates, etc. A hard reboot (and yes I did hold the power button for 40 seconds although I don't know if there's any significance to that), did actually get things working.

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  4. Anonymous
    2024-10-08T08:15:43+00:00

    You are a hero, thank you so much. Take this: 🏆

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  5. Anonymous
    2024-10-03T19:01:56+00:00

    This worked!!! Thank you SO MUCH!!! Greatly appreciate you sharing this information!

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    1 person found this answer helpful.
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