USB-C not detecting displays on Windows 11

Anonymous
2024-01-18T02:39:32+00:00

I cannot connect my HP Pavillion 15t-eg100 to two external monitors. I am using a lenovo docking station and two lenovo ThinkVision T24i-30 monitors.

I have two monitors, a keyboard, and a mouse plugged into a docking station. When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. All accessories work when connected to another laptop (which is running Windows 10). I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. It is worth noting that the USB docking station is also actively charging my computer, so it should be capable of sending video unless I misunderstand.

Here are the steps I have already taken:

  • Rescan to detect monitors several times
  • Check all cable connections/power
  • Update all my drivers
  • Check for software updates and restart my computer
  • Install Thunderbolt Control Center to attempt to detect displays
  • Install Lenovo Accessories and Display Manager to attempt to detect displays
Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-10-08T08:15:43+00:00

    You are a hero, thank you so much. Take this: 🏆

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  2. Anonymous
    2024-08-11T20:30:52+00:00

    Thank you thank you! This worked for me!!!

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  3. Anonymous
    2024-08-08T15:28:59+00:00

    Unbelievable! After trying countless solutions over the past few hours, this one finally worked perfectly. Thank you for sharing!

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  4. Anonymous
    2024-08-08T08:14:42+00:00

    I have a lenovo yoga 7i with a lionwei uc0305 with two hdmi ports. The displays mostly work, sometimes one or the other takes some time to come on and sometimes they go off and on for a second or so. Today, they wouldn't come on and like others I tried different permutations of connecting and disconnecting the various connections and restarting and shutting down the computer. What worked in the end was connecting one of the screens through my sons hub (to see if the problem was my hub itself). After connecting the screen successfully with the other hub, I reconnected my hub and it began to work again. My guess is that switching the hubs made the operating system recognize that there was a hardware change and something got reset.

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  5. Anonymous
    2024-08-02T11:34:13+00:00

    Has there been any update on this? I'm having the same issue.

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