USB-C not detecting displays on Windows 11

Anonymous
2024-01-18T02:39:32+00:00

I cannot connect my HP Pavillion 15t-eg100 to two external monitors. I am using a lenovo docking station and two lenovo ThinkVision T24i-30 monitors.

I have two monitors, a keyboard, and a mouse plugged into a docking station. When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. All accessories work when connected to another laptop (which is running Windows 10). I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. It is worth noting that the USB docking station is also actively charging my computer, so it should be capable of sending video unless I misunderstand.

Here are the steps I have already taken:

  • Rescan to detect monitors several times
  • Check all cable connections/power
  • Update all my drivers
  • Check for software updates and restart my computer
  • Install Thunderbolt Control Center to attempt to detect displays
  • Install Lenovo Accessories and Display Manager to attempt to detect displays
Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-28T11:04:08+00:00

    I have yet to do this successfully. Are there very precise steps?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-04-03T15:30:34+00:00

    I'm having the exact same issue. It looks like you asked in January so did you find a solution that works?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-03-07T12:10:53+00:00

    Am I the only one this didn't work for?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-05-06T03:34:38+00:00

    I am facing an issue where I cannot connect my monitor with my MacBook running Windows.

    I have a Mac, and the USB C is connected to my monitor without any problem and charges the device. However, when I install Windows on my MacBook Pro and try to connect it to the monitor through USB C, it does not work. it gives a notification saying "Make sure the DisplayPort your connection is supported by PC"

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-04-03T15:43:21+00:00

    I have not yet. I looked into trying to convert back to Windows 10, then trying some of the steps here, but I'm outside of the 'easily convert back from windows 11' period. Hope that maybe works for you? Let me know if you figure anything out

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments