USB-C not detecting displays on Windows 11

Anonymous
2024-01-18T02:39:32+00:00

I cannot connect my HP Pavillion 15t-eg100 to two external monitors. I am using a lenovo docking station and two lenovo ThinkVision T24i-30 monitors.

I have two monitors, a keyboard, and a mouse plugged into a docking station. When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. All accessories work when connected to another laptop (which is running Windows 10). I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. It is worth noting that the USB docking station is also actively charging my computer, so it should be capable of sending video unless I misunderstand.

Here are the steps I have already taken:

  • Rescan to detect monitors several times
  • Check all cable connections/power
  • Update all my drivers
  • Check for software updates and restart my computer
  • Install Thunderbolt Control Center to attempt to detect displays
  • Install Lenovo Accessories and Display Manager to attempt to detect displays
Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-03-18T14:36:00+00:00

    Thank you so much!
    This method worked great and I am able to reconnect two monitors successfully, one through a usb-c hub and another directly to the usb-c port on my laptop!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-03-18T12:05:49+00:00

    BRO! Thank you so much. I've been struggling for 2 days. i have 3 monitors working trough usbc thunderbolt but suddenly he only recognized 1 monitor. I could not figure out how to fix it but the 40 sec tech worked! I'm so happy, thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-03-15T00:19:05+00:00

    I'm so flabbergasted that this worked that I went back, reset my forgotten Microsoft password, and came back to leave this reply - this method worked immediately. Please try it before resetting your computer or changing your drivers, thank you, Qishan!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-03-12T14:07:21+00:00

    Did not work for me either. Tried several variations of this 40 second magic.

    Edit: Okay, I found the issue with mine. When connecting/disconnecting the display port cables on the docking station side, the monitors would react with a signal/no signal. This said to me all the other connection to the monitor must be good. However, I found later that the cable connection at the back of the monitors was not all the way in the connector. This was truly an interface issue between the keyboard and the chair!

    Regards,

    Dum-Dum

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-03-07T17:42:58+00:00

    I formatted NOTEBOOK AND WORK

    Was this answer helpful?

    0 comments