Windows security stuck on black screen after opening.

Anonymous
2024-01-11T18:20:36+00:00

Hello. I am having issues trying to open Windows security. It gets stuck on a black screen and I can't access the settings. I have tried the reset and repair options and that was no use. I even checked for updates and nothing. I even tried restarting my laptop and that didn't work either. I also ran the sfc /scannow command and once again, nothing. I have to note I also have webroot secure anywhere as antivirus. Can someone help?

Windows for home | Windows 11 | Security and privacy

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Ramesh 181.6K Reputation points Volunteer Moderator
2024-01-13T06:27:42+00:00

(The following fix is for Windows 11 systems.)

Direct download links

(or)

[Source: Microsoft Update Catalog]

Instructions:

  • Save the executable to the desktop.
  • Right-click on the file "SecurityHealthSetup_xxxxx.exe" and choose "Run as administrator".

(The above setup file automatically creates the missing SecurityHealth platform folder.

Credits:

Major edits:

(Modified on 23-May-2025 - Link updated.)

(Modified on 22-Mar-2025 - Link updated.)

(Modified on 11-Mar-2024 - Link updated.)

(Modified on 26-Mar-2024 - Link updated.)

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  1. Ramesh 181.6K Reputation points Volunteer Moderator
    2024-01-21T01:39:05+00:00

    No restart is required. Ensure that the executable is run elevated (Run as administrator).

    If that doesn't help, let me know your OS version and build number. Are you running Windows 11 23H2 (and recently clean installed)? If not, feel free to start a new thread. I will be glad to help.

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  2. Anonymous
    2024-01-21T01:54:58+00:00

    Thanks very much sir for the kind assistance.Yes sir, I've executed the file and run as administrator but to no avail. Kindly see attached image below as reference on my OS and its version.

    Image

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  3. Ramesh 181.6K Reputation points Volunteer Moderator
    2024-01-21T02:06:20+00:00

    I see that you installed Windows today. The above fix worked on every 23H2 system that was recently clean installed. I'm not sure why it didn't work for you.

    If you're willing to try a repair installation, the procedure is below:

    How to run In-place upgrade in Windows 11 - Microsoft Community: https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500

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  4. Anonymous
    2024-01-21T08:15:31+00:00

    Yep, thanks for the advice! Guess I'll give it a shot though. I saw the threads of this post that's why I'm wondering why it didn't work for me. Almost all who tested the .exe file got their problem solved.

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