Windows security stuck on black screen after opening.

Anonymous
2024-01-11T18:20:36+00:00

Hello. I am having issues trying to open Windows security. It gets stuck on a black screen and I can't access the settings. I have tried the reset and repair options and that was no use. I even checked for updates and nothing. I even tried restarting my laptop and that didn't work either. I also ran the sfc /scannow command and once again, nothing. I have to note I also have webroot secure anywhere as antivirus. Can someone help?

Windows for home | Windows 11 | Security and privacy

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Ramesh 181.6K Reputation points Volunteer Moderator
2024-01-13T06:27:42+00:00

(The following fix is for Windows 11 systems.)

Direct download links

(or)

[Source: Microsoft Update Catalog]

Instructions:

  • Save the executable to the desktop.
  • Right-click on the file "SecurityHealthSetup_xxxxx.exe" and choose "Run as administrator".

(The above setup file automatically creates the missing SecurityHealth platform folder.

Credits:

Major edits:

(Modified on 23-May-2025 - Link updated.)

(Modified on 22-Mar-2025 - Link updated.)

(Modified on 11-Mar-2024 - Link updated.)

(Modified on 26-Mar-2024 - Link updated.)

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  1. Anonymous
    2024-01-23T07:31:27+00:00

    How in the heck? I've tried everything, and it was that simple. Thank you so much! Thank you! You're a savior!

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  2. Ramesh 181.6K Reputation points Volunteer Moderator
    2024-01-22T02:06:35+00:00

    Hi Erik,

    Glad it's resolved. Not sure which of the two updates fixed the issue though.

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  3. Anonymous
    2024-01-21T23:06:02+00:00

    Greetings Sir Ramesh, I've followed your instructions and executed an in-place windows upgrade last night, Don't know if it's just luck or something. After doing so the said in-place repair or Windows 11 installation, I attempted to open the Windows Security but still to no avail. Also, I tried my luck again to execute SecurityHealthSetup.exe as Admin but ended up to disappointment. This morning, I've checked for a windows update and this appeared on my Windows Screen. I installed the said updates and voila, say no more to Windows Security Blank Screen bug. That's why I'm quite confused if the in-place repair of Windows 11 affected the Windows Update leading to this particular definition updates or Microsoft has just released the updates timely. But anyway, I would like to express my gratitude for your advices. Kudos to you sir and more power!

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  4. Anonymous
    2024-01-21T22:36:10+00:00

    Ramesh Srinivasan, thank you so much; it's operating regularly now. I appreciate the information you shared. I spent days researching before finding your article.

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