Windows security stuck on black screen after opening.

Anonymous
2024-01-11T18:20:36+00:00

Hello. I am having issues trying to open Windows security. It gets stuck on a black screen and I can't access the settings. I have tried the reset and repair options and that was no use. I even checked for updates and nothing. I even tried restarting my laptop and that didn't work either. I also ran the sfc /scannow command and once again, nothing. I have to note I also have webroot secure anywhere as antivirus. Can someone help?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Ramesh 181.6K Reputation points Volunteer Moderator
2024-01-13T06:27:42+00:00

(The following fix is for Windows 11 systems.)

Direct download links

(or)

[Source: Microsoft Update Catalog]

Instructions:

  • Save the executable to the desktop.
  • Right-click on the file "SecurityHealthSetup_xxxxx.exe" and choose "Run as administrator".

(The above setup file automatically creates the missing SecurityHealth platform folder.

Credits:

Major edits:

(Modified on 23-May-2025 - Link updated.)

(Modified on 22-Mar-2025 - Link updated.)

(Modified on 11-Mar-2024 - Link updated.)

(Modified on 26-Mar-2024 - Link updated.)

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  1. Anonymous
    2024-02-27T19:59:27+00:00

    Oh my god, I can't believe it, it worked, it really worked, thank you so much, I tried everything for the last 5 days but it didn't work, until I came across your solution, thank you very much ❤️❤️❤️❤️❤️❤️❤️

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  2. Ramesh 181.6K Reputation points Volunteer Moderator
    2024-01-21T01:39:05+00:00

    No restart is required. Ensure that the executable is run elevated (Run as administrator).

    If that doesn't help, let me know your OS version and build number. Are you running Windows 11 23H2 (and recently clean installed)? If not, feel free to start a new thread. I will be glad to help.

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  3. Anonymous
    2024-01-20T12:29:32+00:00

    If only Microsoft would now acknowledge the issue on their page, lots of people have reported this issue, I have sent feedback too:

    January 9, 2024—KB5034123 (OS Builds 22621.3007 and 22631.3007) - Microsoft Support

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  4. Anonymous
    2024-01-18T21:42:20+00:00

    Excuse my French - but DAMN - that worked instantly. I've spent days looking at this.

    Amazing. KUDOS.

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