Windows security stuck on black screen after opening.

Anonymous

Hello. I am having issues trying to open Windows security. It gets stuck on a black screen and I can't access the settings. I have tried the reset and repair options and that was no use. I even checked for updates and nothing. I even tried restarting my laptop and that didn't work either. I also ran the sfc /scannow command and once again, nothing. I have to note I also have webroot secure anywhere as antivirus. Can someone help?

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Answer accepted by question author

Ramesh 181.6K Volunteer Moderator

(The following fix is for Windows 11 systems.)

Direct download links

securityhealthsetup_1528aebc5e90a333bf0f8a3f0d98b458311581fa.exe (Version 10.0.27840.1000)

(or)

securityhealthsetup_1148ec829b9e1c9e4adbe4ddbae366c301bcbbe0.exe (Version 10.0.27777.1008)

[Source: Microsoft Update Catalog]

Instructions:

Save the executable to the desktop.
Right-click on the file "SecurityHealthSetup_xxxxx.exe" and choose "Run as administrator".

(The above setup file automatically creates the missing SecurityHealth platform folder.

Credits:

https://answers.microsoft.com/en-us/windows/forum/windows_11-security/i-cant-access-windows-security-its-just-a-blank/2f31ff62-8180-4523-8a7a-fb31350af4bf?messageId=349c35ed-9a38-4dd2-bab6-6ce29af31c8b

Major edits:

(Modified on 23-May-2025 - Link updated.)

(Modified on 22-Mar-2025 - Link updated.)

(Modified on 11-Mar-2024 - Link updated.)

(Modified on 26-Mar-2024 - Link updated.)

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76 additional answers

Ramesh 181.6K Reputation points Volunteer Moderator

2024-01-22T02:06:35+00:00

Hi Erik,

Glad it's resolved. Not sure which of the two updates fixed the issue though.
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Anonymous

2024-01-21T22:36:10+00:00

Ramesh Srinivasan, thank you so much; it's operating regularly now. I appreciate the information you shared. I spent days researching before finding your article.
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Anonymous

2024-01-21T08:15:31+00:00

Yep, thanks for the advice! Guess I'll give it a shot though. I saw the threads of this post that's why I'm wondering why it didn't work for me. Almost all who tested the .exe file got their problem solved.
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Anonymous

2024-01-20T14:10:57+00:00

worked
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