Microsoft Sudoku has once again lost my progress on daily challenges. Please advise when this issue will be fixed and my progress will be restored.

Anonymous
2024-01-05T12:19:18+00:00

Microsoft Sudoku has once again lost my progress on daily challenges. Please advise when this issue will be fixed and my progress will be restored.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-21T12:01:24+00:00

    Sorry it did not work for you. Perhaps I should hav mentioned that this solution only worked after following earlier advice on this question which I repeat here:

    Open the File Explorer and paste the following into the address bar to go to a specific location on your computer:

    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

    Delete any accounts and cache folders that you can see at this location.  

    This restored my game progress history for the month to the point that I lost my scores. I have also unistalled any thing related to the Xbox app. This does not appear to impact any of the other MS games like Solitaire.

    The message that I get after a wait reads something like RESTART REQUIRED as a banner followed by a message that the game has lost sync. There is a large button to press labelled RESTART. I have had the same message come up on my Android phone version of the game so it does not seem device specific. Good luck.

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  2. Anonymous
    2024-03-20T17:55:25+00:00

    Quite possibly. But which of the thousands on offer?

    I would really like to invite a Microsoft Expert to my house, Here, Sit, Fix, PLEASE!!

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  3. Anonymous
    2024-03-10T19:29:38+00:00

    Hi, i have followed the above instructions but could not find the 'Repair' button, so uninstalled the app , then reinstalled it. Re- ran the app still have the same problem, lost results for the last four days, i have redone the missing games twice so far today, as i have done on several other days this and last month. I am getting to the point of removing the game altogether and never playing again.

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  4. Anonymous
    2024-03-10T13:14:43+00:00

    The stat seems to get lost when fetching the stat in the morning, because the ninth saw ok out until this morning. Now it looks like I havn't played it. It doesent say i'm offline eihter.

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  5. Anonymous
    2024-03-09T20:02:14+00:00

    I don't think the statement "Your progress is saved on your account." is correct. Yesterday I finished March 8 and had completed every day from March 1 - 8. This morning when I opened the game,, It showed I had completed Mar 1 - 6 and 7 and 8th as incomplete. So, it saved somewhere that 1 - 6 were complete, but not 7 and 8. I've tried resetting and reinstalling and the problem returns continuously. I'm about to just delete the app, it's so annoying.

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