Microsoft Sudoku has once again lost my progress on daily challenges. Please advise when this issue will be fixed and my progress will be restored.

Anonymous
2024-01-05T12:19:18+00:00

Microsoft Sudoku has once again lost my progress on daily challenges. Please advise when this issue will be fixed and my progress will be restored.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

133 answers

Sort by: Most helpful
  1. Anonymous
    2024-02-17T10:18:50+00:00

    I think I've found the answer as follows:

    Having tried the proposed solutions as above, I went for a "last ditch, last chance" solution before ditching SuDoku for good.

    So I deleted the SuDoku App AND .... having wiped the 'Identity Provider' folders referred to above, I also deleted XBox.

    I then re-downloaded and installed MS SuDoku from the Microsoft Store.

    I DID NOT and HAVE NOT reinstalled XBox.

    And SuDoku is now working perfectly, and has been doing so for the past few days.

    Since then, I have NEVER received any notifications that I am offline.

    Seems to me that rather than the SuDoku App, the problem lies with XBox

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-02-14T05:19:30+00:00

    I tried these steps and it made no difference.....

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-02-10T15:51:38+00:00

    Solved!

    Complete the following steps:

    • Open the File Explorer and paste the following into the address bar to go to a specific location on your computer:
    • %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
    • Delete any accounts and cache folders that you can see at this location.
    • Launch the Xbox App and sign in to your account again.
    • Launch Microsoft Sudoku and you're in

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-02-07T07:33:32+00:00

    Same for me... tried this too, but no luck..
    Still losing progress when closing the sudoku window

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-02-06T15:23:36+00:00

    I tried this and no fix. As much as I am sad for all of us who are having this problem I feel better that it is not just me. My husband is a programmer and followed the fix instructions exactly, it didn't solve the problem and he has no other suggestions. Has anyone tried anything different?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments