Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-11-12T18:49:54+00:00

    this actually worked for me but why did this happen in the first place? I mean there are probably thousands if not millions of Windows users that won't be able to find & fix this so again why does this happen in a MS update?

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  2. Anonymous
    2020-11-12T19:08:52+00:00

    Louie, no matter how many times I change it to 1, RecreateStreamIndex always reverts back to 0?

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  3. Anonymous
    2020-11-12T19:57:25+00:00

    this actually worked for me but why did this happen in the first place? I mean there are probably thousands if not millions of Windows users that won't be able to find & fix this so again why does this happen in a MS update?

    Most likely it happened because Windows Live Mail is an UNSUPPORTED program since June 30 2016!!!  All of us, myself included, who are using this program are taking a BIG RISK that none of Microsoft's frequent updates will break this program.  That apparently is what's happened here.

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  4. Anonymous
    2020-11-12T19:58:10+00:00

    Frankly, I give up. Microsoft should be able to make their updates compatible with their own software, don't you think? Does anyone know how to stop getting notifications that my question has an answer? I am sick of getting useless emails.

    Most likely it happened because Windows Live Mail is an UNSUPPORTED program since June 30 2016!!!  All of us, myself included, who are using this program are taking a BIG RISK that none of Microsoft's frequent updates will break this program.  That apparently is what's happened here.

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  5. Anonymous
    2020-11-12T20:21:52+00:00

    Hi Marc.

    I suggest you go back and read the instructions again. 

    I think you left out a step or two. 

    #3 is 5 individual locations that you click on to open the next.  

    1. click Windows Key + R (to open run)
    2. in the run type and enter: REGEDIT
    3. Go to Computer > HKEY_CURRENT_USER > SOFTWARE > Microsoft > Windows Live Mail
    4. Create these 3 DWORD entries (if they didnt exist) or change to 1 if they exist

    RecreateFolderIndex = 1

    RecreateStreamIndex = 1

    RecreateUIDLIndex = 1

    1. Restart Windows Live Mail.

    Note: The steps were helpful for me but they did not fully resolve my software issue. 

    Good luck, --Jim

    UPDATE - The editing of the DWord entries only worked until I rebooted the computer, then ALL of the values went back to 0....it erased my 1's.  Any ideas why anyone?

    Thank you Jim!  Those steps worked perfectly for my Windows Live Mail problem of not being able to Send emails while being able to Receive them. I was getting an error message of '421 CSI IP xx.xxx.xxx.xxx is not permitted to send messages'.  Even since I did the Registry DWord fix, it works again!  Thank you VERY MUCH!  Michael

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