Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-12-05T06:33:47+00:00

    Dave:

    I'm a low-tech guy but I have a feeling I see a mistake in the image you attached. Very busy today--can you wait till tomorrow? If so, email me direct (if you can send emails at the moment) with the image to remind me tomorrow, at *** Email address is removed for privacy *** and I'll do my best to sort this for you. If you can't email, send another message to me via the community board TOMORROW (otherwise I'm liable to forget).

    Mike 

    Can you help?

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  2. Anonymous
    2020-12-08T08:49:05+00:00

    Hi JamesMcVoy Good day.

    I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. I hope I can help you on your concern.

    Its possible the Windows Live Mail got corrupted after the update, please perform the following below in the registry:

    1. click Windows Key + R (to open run)
    2. in the run type and enter: REGEDIT
    3. Go to Computer > HKEY_CURRENT_USER > SOFTWARE > Microsoft > Windows Live Mail
    4. Create these 3 DWORD entries (if they didnt exist) or change to 1 if they exist

    RecreateFolderIndex = 1

    RecreateStreamIndex = 1

    RecreateUIDLIndex = 1

    1. Restart Windows Live Mail.

    Sincerely

    Louie

    Hi Louis,

    I too having having a problem with Windows Live Mail, in my case, since and coincident with the Windows 10 update on October 2nd or 3rd.  Clearly, I'm not alone, although it appears other have experienced the same problem, but beginning Windows 10 updates at other times.

    I was able to follow your instructions until I got to step four.  I didn't find the DWORDs you mentioned, but figured out just how one goes about creating new ones.  Any assistance would be greatly appreciated.  I'm going nuts without Windows Live Mail!

    Thanks,

    Ralph

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  3. Anonymous
    2020-12-08T09:27:21+00:00

    Hi, Dave:

    Admittedly, in one respect the fix originally posted was not best suited for low-tech people like me--and probably you. The explanation led you to make a mistake; I only avoided it through chance.

    You entered the 3 DWord entries in the correct place, BUT you were  NOT supposed to type = 1 at the end. (This is where the fix could have been explained more clearly.) Instead, after you've typed in each DWord entry as shown in the original fix but excluding = 1, you then click on the new DWord. That should bring up a window which asks you to enter a value. If I remember rightly, the default value is 0 (zero), and you change that to 1, then close the window. Do that 3 times (once for each new DWord), then exit Registry Editor and check whether Live Mail is now working. I think it will be.

    Good luck,

    Mke

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  4. Anonymous
    2020-12-09T18:20:45+00:00

    This problem just popped up with the last Windows update. Took much searching to find this answer-it worked perfectly!

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  5. Anonymous
    2020-12-09T21:10:26+00:00

    Hi Mke (Mike?),

    Many thanks.  It a little bit of blind button pushing to do that, but SUCCESS!!!

    Thanks again Mke and Louis,

    Ralph

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