Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-04-10T19:36:43+00:00

    Restart Windows Live Mail

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  2. Anonymous
    2021-04-04T19:29:08+00:00

    Thanks Louie, 

    This worked for me eventually, but as a novice in the registry area (if there's a way to get it wrong someone will discover it!) I initially created 3 DWORD entries as 

    RecreateFolderIndex = 1
    RecreateStreamIndex = 1
    RecreateUIDLIndex = 1

    not

    RecreateFolderIndex
    RecreateStreamIndex
    RecreateUIDLIndex

    before double-clicking on new DWORDs and changing the 0 to 1 in the new small window. A picture posted in the chain also helped me spot my error (a picture paints a 1000 words!)

    Still I now have O365 Outlook set up to see our emails in emergency too, now waiting for the next Windows 10 Update to see what will not work next!

    Thank you very much for your post and for others who have posted here to help.

    Cheers,

    Tom

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  3. Anonymous
    2021-04-03T16:29:10+00:00

    It works!!! Just did this for the Windows update in April 2021. Thanks you SO much!

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  4. Anonymous
    2021-03-28T21:14:46+00:00

    When I reinstalled my hotmail account after reinstalling WLM, I didn't use manual setup, and I couldn't   go to the setup step for manual setup without deleting the account and then adding it again using manual setup.  It is now working again.  When it started working again after it downloaded quite a few files which took a long time, I received your last reply.  I really appreciate your help.  I am saving these links in case this happens again.

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  5. Anonymous
    2021-03-28T20:33:24+00:00

    Sounds like you're on the wrong tab. Did you go to the File tab>Options>Email accounts, then clicked on "Properties"?  If so, that's wrong.

    You need to go to the Accountstab> then Properties>then the Servers tab.  There you can set up the IMAP server,


    Starting back at Propertieshere's how mine is set up:

    CAREFUL! I have a hotmail account (it somehow goes through Outlook), so these details might not be right for you,

    General:

    Mail Account: Your account name.

    Name: First Last

    Organization: blank

    E-mail address: Your email address

    Reply address: blank

    Check "Include this account ..."

    Servers:

    My incoming mail server is a IMAP server.

    Incoming mail (IMAP); imap-mail.outlook.com

    Outgoing mail (SMTP): smtp.live.com

    Email username: ******@something.com

    Password: **********

    Check Remember password

    Bullet Log on using clear text authentication

    Check My server requires authentication

    Settings> Bullet Use same settings as ...

    Security:

    Two "Certificate" boxes - left blank.

    Algorithm: 3DES

    Advanced:

    Outgoing mail (SMTP):  587

    Check This server requires ... (SSL)

    Incoming mail (IMAP):  993

    Check This server requires ... (SSL)

    Server Timeouts

       1 minute

    Unchecked Break apart ...

    IMAP:

    Root folder path: blank

    Check Check for new messages ...

    Check Store special folders on IMAP server

    Sent items path: Sent

    Drafts path: Drafts

    Deleted items path: Deleted

    Junk path: Junk

    Good luck.

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