Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

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  2. Anonymous
    2021-01-24T03:52:18+00:00

    Hi JamesMcVoy Good day.

    I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. I hope I can help you on your concern.

    Its possible the Windows Live Mail got corrupted after the update, please perform the following below in the registry:

    1. click Windows Key + R (to open run)
    2. in the run type and enter: REGEDIT
    3. Go to Computer > HKEY_CURRENT_USER > SOFTWARE > Microsoft > Windows Live Mail
    4. Create these 3 DWORD entries (if they didnt exist) or change to 1 if they exist

    RecreateFolderIndex = 1

    RecreateStreamIndex = 1

    RecreateUIDLIndex = 1

    1. Restart Windows Live Mail.

    Sincerely

    Louie

    HELP.  When I get to the line, all there is:  a small ab symbol, then (default)  REGSZ   (value not set).    What is that?

    So, the 3 items aren't there, nothing to add a 1 to.

    And, I hate to be stupid but HOW would I add the 3 items you suggest above?

    Thank you, Kathy

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  3. Anonymous
    2021-01-18T14:54:07+00:00

    Hi,

    I had the same problem when I updated Windows 10 to most recent update version 20H2.

    Created the 3 DWORDS per Louie's info and my Windows Live Mail now works.

    Brilliant!!

    Cheers,

    Gerry

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  4. Anonymous
    2021-01-14T04:31:31+00:00

    Hello DanTPD and John Tenner, SarahT5 and MJoy94, and maybe others who don't see

    WindowsLiveMail

    in the Microsoft dropdown window-

    What you are aiming for is to have this show across the top of the window:

    Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Live Mail

    If you can't figure out how to get there one step at a time, using the instructions from previous postings, you can type the missing information into that line as above. Copy/paste might even work.

    That got me to the place where there is an alphabetical list of REG_DWORDS (and other things). Scroll down to find the three Recreate entries. Click on each, and you get a chance to change the zero to a 1. 

    Additional info: THIS STILL DOESN'T SOLVE MY PROBLEM. RecreateStreamIndex won't hold the change to 1. ALSO- I have a different problem to start with- I can't send or receive email since mid-October because WindowsLiveMail won't recognize my password, whch autofill I hadn't changed. 

    I hope this helps you, even if it didn't help me.

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  5. Anonymous
    2021-01-13T07:16:09+00:00

    Thank You Louie. It worked for me.

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