Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

155 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-04-17T15:19:22+00:00

    This worked, but I want to point out that you don't create the DWORDS exactly as written with the equal signs and the 1's. After creating the DWORDS, you have to right click to modify the values and add the 1's. This might be obvious to anyone who works in IT, but I wanted to clarify for other laymen like me.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-04-11T03:28:13+00:00

    I followed the procedure on Echo Point's post on March 26, 2021 step by step.  I had to do it twice and it has to be done exactly. The problem I had was with recreating the 3 pages.  What caused the problem was that the update  changed the way Outlook processed the IMap settings.  It is now working OK.  You can find his full procedure on the previous page of this post.  

    Ransome

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-04-10T19:42:44+00:00

    I have not been able to get windows kiv mail since the last time microsoft updated my computer. i am not very tec. savy. Can you help me?

      Doreen Bailey

           ******@shaw.ca

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-04-10T19:36:43+00:00

    Restart Windows Live Mail

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-04-04T19:29:08+00:00

    Thanks Louie, 

    This worked for me eventually, but as a novice in the registry area (if there's a way to get it wrong someone will discover it!) I initially created 3 DWORD entries as 

    RecreateFolderIndex = 1
    RecreateStreamIndex = 1
    RecreateUIDLIndex = 1

    not

    RecreateFolderIndex
    RecreateStreamIndex
    RecreateUIDLIndex

    before double-clicking on new DWORDs and changing the 0 to 1 in the new small window. A picture posted in the chain also helped me spot my error (a picture paints a 1000 words!)

    Still I now have O365 Outlook set up to see our emails in emergency too, now waiting for the next Windows 10 Update to see what will not work next!

    Thank you very much for your post and for others who have posted here to help.

    Cheers,

    Tom

    Was this answer helpful?

    0 comments