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After upgrading PCs to the Windows 10 2004 build, Windows Update is giving the following message: We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.
I'm seeing these types of entries in the WindowsUpdate Log:
*FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2020/09/21 15:14:36.4156831 6468 3848 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]
2020/09/21 15:14:36.4156857 6468 3848 Agent *FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2020/09/21 15:14:36.4156873 6468 3848 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]
2020/09/21 15:14:36.4156901 6468 3848 Agent *FAILED* [80248014] Failed to resolve federated serviceId 855E8A7C-ECB4-4CA3-B045-1DFA50104289
2020/09/21 15:14:36.4156938 6468 3848 Agent *FAILED* [80248014] Failed to execute service registration call {50E333F9-D535-4CDA-801E-F517D254AE95} (cV: BMWJ8+eA50uif6ci.1.0.1.0.1)
2020/09/21 15:14:36.4157054 6468 3848 IdleTimer WU operation (SR.Update;ScanForUpdates ID 41, operation # 203) stopped; does use network; is not at background priority
2020/09/21 15:14:36.4368886 5892 7064 ComApi * END * Federated Search failed to process service registration, hr=0x80248014 (cV = BMWJ8+eA50uif6ci.1.0.1.0)
2020/09/21 15:14:36.4400323 5892 6244 ComApi * START * Federated Search ClientId = Update;ScanForUpdates (cV: BMWJ8+eA50uif6ci.1.0.2.0)
2020/09/21 15:14:36.4408406 6468 6492 IdleTimer WU operation (SR.Update;ScanForUpdates ID 42) started; operation # 208; does use network; is not at background priority
2020/09/21 15:14:36.4409456 6468 3848 Agent *FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2020/09/21 15:14:36.4409477 6468 3848 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]
2020/09/21 15:14:36.4409489 6468 3848 Agent Processing auto/pending service registrations and recovery.
2020/09/21 15:14:36.4505669 6468 3848 SLS Get response for service 9482F4B4-E343-43B6-B170-9A65BC822C77 - forceExpire[False] asyncRefreshOnExpiry[False]
2020/09/21 15:14:36.4505711 6468 3848 SLS path used for cache lookup: /SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.19041.450/0?CH=407&L=en-US;es-ES;fr-FR&P=&PT=0x30&WUA=10.0.19041.423&MK=Dell+Inc.&MD=Latitude+E5470
2020/09/21 15:14:36.4506188 6468 3848 SLS Retrieving SLS response from server...
2020/09/21 15:14:36.4512418 6468 3848 SLS Making request with URL HTTPS://slscr.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.19041.450/0?CH=407&L=en-US;es-ES;fr-FR&P=&PT=0x30&WUA=10.0.19041.423&MK=Dell+Inc.&MD=Latitude+E5470 and send SLS events.
2020/09/21 15:14:36.6960634 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:36.6960687 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:36.9283262 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:36.9283327 6468 3848 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:0
2020/09/21 15:14:37.1717158 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.1717212 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:37.4307260 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.4307329 6468 3848 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:1
2020/09/21 15:14:37.6832104 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.6832156 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:37.9328046 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.9328117 6468 3848 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:2
2020/09/21 15:14:38.1681970 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:38.1682041 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:38.4163067 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:38.4163144 6468 3848 SLS Complete the request URL HTTPS://slscr.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.19041.450/0?CH=407&L=en-US;es-ES;fr-FR&P=&PT=0x30&WUA=10.0.19041.423&MK=Dell+Inc.&MD=Latitude+E5470 with [80072F8F] and http status code[0] and send SLS events.
2020/09/21 15:14:38.4163191 6468 3848 SLS *FAILED* [80072F8F] GetDownloadedOnWeakSSLCert
2020/09/21 15:14:38.4164068 6468 3848 SLS *FAILED* [80072F8F] Method failed [CSLSClient::GetResponse:625]
2020/09/21 15:14:38.4164115 6468 3848 Misc *FAILED* [80072F8F] Method failed [CSLSEndpointProvider::GetWUClientData:2275]
2020/09/21 15:14:38.4164129 6468 3848 Misc *FAILED* [80072F8F] EP: get client data
2020/09/21 15:14:38.4164147 6468 3848 Misc *FAILED* [80072F8F] Method failed [CSLSEndpointProvider::GetSecondaryServicesEnabledState:1689]
2020/09/21 15:14:38.4164174 6468 3848 Agent *FAILED* [80072F8F] Method failed [CAgentServiceManager::DetectAndToggleServiceState:2910]
2020/09/21 15:14:38.4164214 6468 3848 Agent *FAILED* [80072F8F] Failed to resolve federated serviceId 855E8A7C-ECB4-4CA3-B045-1DFA50104289
2020/09/21 15:14:38.4164259 6468 3848 Agent *FAILED* [80072F8F] Failed to execute service registration call {519E9AED-2AC2-4CC5-87C8-6F1E2B991ED5} (cV: BMWJ8+eA50uif6ci.1.0.2.0.1)
Here are some of the troubleshooting steps I’ve done so far that haven’t worked:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
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SUCCESS!
From a known working computer I exported the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates tree. Then imported the whole thing onto a broken computer. Windows update immediately began working again.
This worked for me also! Great find.
Way back when I first started looking at this problem I thought it was a certificate issue. I even did a full certificate update/reinstall using a cool software tool that pulls down the latest from Microsoft but it made no difference so I think it's not specifically the certs that are the issue but the registry association with them. Maybe a Windows update changed one thing and not the other? Sort of like updating a certificate key but didn't update the registry key associated with it or vise versa?
I'm still narrowing down what I need to do but so far Office will not pick up the licensing until it gets removed, Windows reinstalled so it fixes "something", and then Office can reinstall again without error and properly license itself. I tried at one point uninstalling and applied the reg key but Office just wouldn't reinstall until I did the in-place Windows reinstall, but only after I applied the corrected registry keys. Otherwise I could do in-place reinstalls all day and Office would still fail.
However, I did just have a computer I updated this weekend to 2004 that completely lost its license key. Totally gone when I checked using ospp.vbs. I've got a couple computers that I haven't touched that I'll be testing some more things out. After what I just saw this morning there's a slight chance that the latest cumulative update may fix the issue for Office. I'm hope that after that gets installed I can just re-add the license key back and it'll work.
Will report back with more details as I work through it.
From a known working computer I exported the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates tree. Then imported the whole thing onto a broken computer. Windows update immediately began working again.
Just out of curiosity, what was your thought process on landing on this specific registry key?
Willing to bet it's something with the Trusted Root certs in registry as this was one of the ideas in terms of troubleshooting. I recall seeing updating root certs. Something must be off in the registry with that. I'll see if I can poke around in there specifically.
I find it odd that after this is fixed, reinstalling office requires an in-place upgrade. Did you attempt an online repair after correcting the windows update issues or did you go straight for the OS upgrade?
SUCCESS!
From a known working computer I exported the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates tree. Then imported the whole thing onto a broken computer. Windows update immediately began working again. I have tested this on multiple computers and it fixes the problem every time. So it's 100% a corrupt, missing, and/or wrong certificate problem that's preventing windows update from connecting.
Now, getting Office to work again has a few steps involved. I'm still nailing down the exact process but it involves applying the registry keys, uninstalling Office (we use Office Standard 2016), running an in-place upgrade/reinstall, applying any additional updates after that's completed, reboot as needed and then reinstall Office. Further Office updates download and install no problem.
