Microsoft Flight Simulator 2020 Installation Problems / Clarification

Anonymous
2020-08-18T07:08:11+00:00

Hi,

I have been struggling with getting MSFS 2020 to install!

Pre-Purchased the Premium Deluxe Edition and i have a Windows 10 PC - and so far all attempts have failed at some point over the last 12 hours of trying.

First question - what is the order of installation that should be performed from the Microsoft Store across the items that are listed there in two parts:

  1. Manage - with just one entry "Microsoft Flight Simulator: Premium Deluxe" and
  2. Bundle Contents - that lists four sub-parts

2.1 "Microsoft Flight Simulator"

2.2 "Flight Simulator Deluxe Upgrade"

2.3 "Flight Simulator Premium Deluxe Upgrade"

2.4 "Digital Ownership"

Is there a particular order or hierarchy that these need to be installed?

i.e. do each of the sub-parts of point 2 above need to be installed individually and prior to the first part (i.e. point 1), or does installing the first (Managed) install all the others?

So far the downloads have been erratic, and i installed the first part and then launched it, it started up and then froze, and then crashed on restart. When trying to install the sub-parts, the computer just site there with "working" displayed on the sub-part line.

This is really frustrating!

Anyone able to provide some guidance or point to a set of instructions on how to get MSFS2020 installed?

thanks!

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-08-18T18:24:10+00:00

    My issue is slightly different this file it is stuck downloading just keeps restarting from the beginning in a vicious circle.

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  2. Anonymous
    2020-08-18T13:24:51+00:00

    I don't get any errors at all now, after updating Windows. The installation button disappears for a few seconds and then comes back, that's all. No errors or anything.

    I tried with unlinking my computer under "Microsoft Store device management" for my MS account but that didn't help either.

    Troubleshooter didn't find anything wrong so nothing there either.

    Been running wsreset.exe after every thing I've changed, like the unlinking on my computer, but that doesn't help.

    I installed Candy Crush Saga to see if that worked, and yes it did. Then my computer was linked again too, so it seems like it's Flight Simulator only that has this problem. Maybe the servers are so busy right now that they can't handle all requests for this game? Wasn't able to choose drive though, for Candy Crush. Installed somewhere default. Maybe it's something wrong with the drive selection thingy?

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  3. Anonymous
    2020-08-18T12:37:09+00:00

    Hey there, MagnusSchmitz & JawaharBhalla

    Thanks for confirming which Windows version you are on. 

    When you try and install part of the package, what error do you get?

    The reason why I was asking for the Windows version was to make sure you are not:

    • Running on an outdated version of Windows,
    • Running Widows 10 S mode.

    Can you run the Windows Store App troubleshooter via: Start > Settings > Update & Recovery > Troubleshoot > Windows Store Apps > Troubleshoot

    This will try and fix any problems it can find. 

    This is something a lot of people are having problems with, by the way, so it isn't just you guys who are facing this problem. 

    Hope this helps, 

    Regards,

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  4. Anonymous
    2020-08-18T12:31:56+00:00

    Hey there, salmonpizza2691

    Thanks for the screenshot. 

    Please can you try this article here for troubleshooting slow download speeds:

    https://flightsimulator.zendesk.com/hc/en-us/articles/360015761760-Slow-download-speed

    Hope this helps, 

    Regards,

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  5. Anonymous
    2020-08-18T12:23:34+00:00

    Nope, didn't help to update. Now I don't get any errors when trying to install a part of the package, like before. Now it's the same as when I try to install the package. Nothing happens and after a few seconds the install button comes back.

    Yeah this is very very frustrating!

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