Microsoft Flight Simulator 2020 Installation Problems / Clarification

Anonymous
2020-08-18T07:08:11+00:00

Hi,

I have been struggling with getting MSFS 2020 to install!

Pre-Purchased the Premium Deluxe Edition and i have a Windows 10 PC - and so far all attempts have failed at some point over the last 12 hours of trying.

First question - what is the order of installation that should be performed from the Microsoft Store across the items that are listed there in two parts:

  1. Manage - with just one entry "Microsoft Flight Simulator: Premium Deluxe" and
  2. Bundle Contents - that lists four sub-parts

2.1 "Microsoft Flight Simulator"

2.2 "Flight Simulator Deluxe Upgrade"

2.3 "Flight Simulator Premium Deluxe Upgrade"

2.4 "Digital Ownership"

Is there a particular order or hierarchy that these need to be installed?

i.e. do each of the sub-parts of point 2 above need to be installed individually and prior to the first part (i.e. point 1), or does installing the first (Managed) install all the others?

So far the downloads have been erratic, and i installed the first part and then launched it, it started up and then froze, and then crashed on restart. When trying to install the sub-parts, the computer just site there with "working" displayed on the sub-part line.

This is really frustrating!

Anyone able to provide some guidance or point to a set of instructions on how to get MSFS2020 installed?

thanks!

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-08-25T21:41:02+00:00

    Thanks again.  At the moment i got a refund.   Now what!

    has anbody tried again?

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  2. Anonymous
    2020-08-25T20:27:20+00:00 
    Does anyone know how to get a refund, bought a product is impossible to download?

    I called Microsoft Store Sales/Support: 1-877-696-7786, and got a refund.

    Thank You!!!

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  3. Anonymous
    2020-08-25T19:58:12+00:00 
    Does anyone know how to get a refund, bought a product is impossible to download?

    I called Microsoft Store Sales/Support: 1-877-696-7786, and got a refund.

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  4. Anonymous
    2020-08-25T19:51:46+00:00

    I pre-ordered the game and got a refund from Microsoft. It was for the basic $59.95 package.

    Does anyone know how to get a refund, bought a product is impossible to download?

    If you pre-ordered . . . Good luck. They are not refunding pre-orders. Don’t know how they get away with taking your money but not delivering a product.

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  5. Anonymous
    2020-08-25T19:45:16+00:00

    Microsoft wouldn't have had this problem if they had used Linux servers...lol.

    Yes its true. I purchased on August 15th and released the game on August 18th.

    I read Microsoft's policies, they explain not all the age money products are possible. in pre-order this is a function, after this function is absent. I realized this is a problem in the Microsoft Store, there are a few more games even in free-to-play (Armada) that cannot be downloaded. We could not resolve the problems through another client (steam), they say some similar problems, but now everything is fine.

    Direct support is not possible, it makes no sense to write to an auto-bot. Now people are in the stage of not understanding. In some countries, 120 $ is quite expensive .

    I would recommend that moderators for the respected Microsoft (support, special for Store)  service try to buy this game yourself and try to download it, they will understand correctly what the problem is

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