Harman Kardon Invoke speaker - can't pair Bluetooth

I think you are correct.  Microsoft really doesn't stand behind its products and ideas.  It seems they give up just as they are on the cusp of something great.  I made the mistake of converting all of my software needs over to Microsoft.  Calendars, contacts, e-mail, Office 365 - you name it I changed over to Microsoft thinking I was making the right choice.  It seems like 1/2 the time there is some 1/2 **** excuse as to why some portion of a program or application isn't working as promised (usually when I need it the most).  Invoke/Cortana has just been icing on the cake.  Worst of all there seems to be no accountability or customer service to appeal.  We're relegated to these "chat rooms" to express our dismay and at most receive some technical jargon that no one understands on how to remedy the problem.  This only adds insult to the injury.  I am sick of Microsoft in general and then Bill Gates and all his COVID-19 solutions and ideas throw me over the edge.  It is a shame we have allowed a company with so little regard for excellence, responsibility, reliability, and customer service control so many important aspects of our lives.  People wouldn't put up with this same disregard out of a car company or any other consumer products company without screaming bloody murder.  Yet we give Microsoft some kind of a pass.  It all irks me to no end.

Since we cannot configure, we cannot connect to WiFi, so no firmware update seems possible.

Hold the microphone button for 5 seconds to enter the wifi setup mode.

Unfortunately the Bluetooth function (with the button) only works if one is connected to the Cortana Service first.

Read your manual, there is a wifi setup via holding the microphone button for 5 seconds. There is also a micro-usb port in the bottom.

I really appreciate you trying to help.  I really mean that as I have been on the phone with Microsoft now for two hours with absolutely no luck (so far I have been transferred 7 times), so any help is appreciated. 

I have had the manual in front of me for 5 days,  Yes, I understand pressing the microphone for 5 seconds will start setup. And then when I (and some of the others here) go through setup, at the end where it is supposed to connect, the iPhone app just says "something went wrong". 

Until two days ago, I got the same response from the PC Cortana App.  As of two days ago, when the PC Cortana App updated, now I cant even start the setup process, when I type "setup my invoke", the PC App says "Sorry, I can't help with that".

It is also my understanding that one must be connected to the Cortana Service for the Bluetooth button to work.  Pressing the Bluetooth button just causes Cortana to start the setup process.  Careful review of available Bluetooth devices from my phone and PC show there is nothing to connect to, before or after pressing the button.  This is what I imagine the firmware update will fix.

So, we are in a do loop.  We need to connect to (eventually) get the firmware update, but we cannot connect.  Also, we need to connect to do a Bluetooth connection.  But with no way to connect, we are out of luck.  My speaker just sits there and every so often Cortana yells "something went wrong' for no apparent reason.

11/25/2020 UPDATE

Spent 7 hours attempting to get help from MS.  Talked to 11 people in 5 departments, via phone and chat, in a circular finger pointing exercise that ended after 7 hours with the department I started with.   Some people were very nice and tried to help, some where not and did not.  I was hung up on while on hold 3 times and was on hold for 90 minuets one time, and offered the opportunity to completely wipe my machine and re-install windows because that is the answer to everything these days.  The final answer was (and I am not really embellishing here): "We are not responsible for this, we will not help you, we will not escalate this to a higher support tier, we will not spend our time investigating, contact Harmon Kardon support."