Harman Kardon Invoke speaker - can't pair Bluetooth

Anonymous
2020-09-16T03:45:56+00:00

I just tried using my Invoke again for the first time in a while, and I can't pair via Bluetooth in order to play music from my phone.  If I say "Hey Cortana, pair Bluetooth," it responds and says it is entering pairing mode, but my phone doesn't detect it.  When I try pressing the bluetooth button on the speaker, nothing happens... the speaker does not enter pairing mode as expected.

I did not have this problem the last time I used it (probably 2-3 months ago).

I tried doing a full factory reset and setup, and it still does the same thing.  The speaker seems to be working fine otherwise... I can issue other Cortana voice commands (i.e. whats the weather, play radio station) and it responds properly.

The speaker has the latest FW:

2.0.4.067aa17.vs-ssh-main

Barracuda_libre-11.1842.0

Can anyone help?  Thanks!

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

52 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-22T17:35:26+00:00

    @MicrosoftSupport escalate this topic.

    We are also having the loss of internet and Bluetooth issue with one of our four Invokes.  The other three work fine and have all the functionality the Invokes have had recently. 

    The one lost connection to the internet and keeps saying "Something went wrong. You'll have to press the microphone button to start setup again.". We cannot get it to reconnect using our Windows PCs nor our Windows phones.  Our SurfacePro computers have the current OS version and didn't work for this. We tried using an older SurfacPro computer, with an older version of the OS, thinking that the OS update mat have "broken" the ability of Windows OS to do setup on the Invoke, but that didn't work either.

    We are aware, sadly, of the January 2021 loss of Cortona functionality and plan to submit for our $50.00 credit. How will the Invoke get it's 2021 firmware update without internet connectivity?

    We have tried everything we can think of an am leaving this message here.

    We'll continue to hunt for answers.  We plan to call Microsoft Support and Harmon Kardin.

    I subscribed to this thread and checked the box below to notify me of responses.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-11-22T17:37:05+00:00

    It didn't fix the problem.  Please read comments below.  Please escalate the problem to MICROSOFT SUPPORT.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-11-24T18:40:30+00:00

    This is the prime reason I refuse to spend a penny on MS branded consumer hardware.

    Windows Mobile - killed.

    Windows Phone - killed. 

    Zune - killed.

    MS Band - killed. 

    Invoke - as good as dead, because it won't connect to Cortana and can't be used as a dumb BT player without setting up Cortana first. 

    About the only MS branded consumer device that is doing well is Xbox. Somebody in Redmond must've been looking the wrong way and let it survive that long without killing it. 

    If I was a MS employee, I'd be mightily embarrassed to admit it...

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  4. JosephT71 9,220 Reputation points
    2020-11-24T18:51:58+00:00

    The firmware update will be done via wifi, not bluetooth.

    https://support.harmankardon.com/us/en/howto/invoke-faq

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-11-24T19:01:19+00:00

    Thank you, but unfortunately, this is what is NOT working...  Per your link...

    Q: How will I update or configure my device if the Cortana mobile app is retiring?

    A: You can still use the Cortana mobile app to configure your device through early next year. After the Cortana mobile app retires, you will still be able to configure and update your Invoke through the Cortana Device Setup app on Windows 10.

    We are all having problems configuring with the iPhone App or via Windows 10.  Since we cannot configure, we cannot connect to WiFi, so no firmware update seems possible.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments