Harman Kardon Invoke speaker - can't pair Bluetooth

Anonymous
2020-09-16T03:45:56+00:00

I just tried using my Invoke again for the first time in a while, and I can't pair via Bluetooth in order to play music from my phone.  If I say "Hey Cortana, pair Bluetooth," it responds and says it is entering pairing mode, but my phone doesn't detect it.  When I try pressing the bluetooth button on the speaker, nothing happens... the speaker does not enter pairing mode as expected.

I did not have this problem the last time I used it (probably 2-3 months ago).

I tried doing a full factory reset and setup, and it still does the same thing.  The speaker seems to be working fine otherwise... I can issue other Cortana voice commands (i.e. whats the weather, play radio station) and it responds properly.

The speaker has the latest FW:

2.0.4.067aa17.vs-ssh-main

Barracuda_libre-11.1842.0

Can anyone help?  Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-27T06:40:41+00:00

    Try the following:

    1. Unplug your Invoke for 2 minutes from power and plug back in
    2. Wait until it boots up and you hear a corresponding sound
    3. Try to test device for responses:

    Response:

    • Does Cortana respond when you say “Hey Cortana”?
    • Does a blue circle appear when you tap the device?
    • Does it show a red ring when you click mic button?
    • Any indication that something is wrong?

    Like white circle never stops spinning or red lights dance?

    If answer on all above questions is “No”, then your device is probably updated. In this case try to click (short click) Bluetooth button and look up on your phone / PC whether you see new Bluetooth devices to connect or you got connected already to smth. Try to play some music from that device.

    If any of the answers is yes, what do you see?

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  2. Anonymous
    2021-08-19T12:24:23+00:00

    Mine does not respond to "Hey Cortana" but the blue light does show when I tap the device and so does the red ring on the mic button.

    I also have a white streak that is spinning. Its very strange as its been connected all the time so thought it would have been updated automatically.

    I havent used it for a few weeks and noticed today that I cant get it to connect via bluetooth. Is there any way to update the firmware now?

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