Harman Kardon Invoke speaker - can't pair Bluetooth

Anonymous
2020-09-16T03:45:56+00:00

I just tried using my Invoke again for the first time in a while, and I can't pair via Bluetooth in order to play music from my phone.  If I say "Hey Cortana, pair Bluetooth," it responds and says it is entering pairing mode, but my phone doesn't detect it.  When I try pressing the bluetooth button on the speaker, nothing happens... the speaker does not enter pairing mode as expected.

I did not have this problem the last time I used it (probably 2-3 months ago).

I tried doing a full factory reset and setup, and it still does the same thing.  The speaker seems to be working fine otherwise... I can issue other Cortana voice commands (i.e. whats the weather, play radio station) and it responds properly.

The speaker has the latest FW:

2.0.4.067aa17.vs-ssh-main

Barracuda_libre-11.1842.0

Can anyone help?  Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-11T18:33:09+00:00

    I just tested your suspicion with a friend's iPhone at the office and the BT connection to my Invoke worked perfectly. That's amazing... and sad at the same time. Been using Microsoft products exclusively for 30 years. This is beyond words.

    UPDATE: I discovered that I still had Invoke BT drivers installed in Device Manager. Checking my BT devices, my Invoke was listed... twice. I deleted the pairings and my Invoke connected immediately. Listening to music now. Check to may sure all instances of your Invoke are removed before trying to connect. Don't think my Android phone will be as easy. Never connected it to my Invoke in the past, and there is no old Invoke pairing.

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  2. Anonymous
    2021-03-11T18:12:33+00:00

    I just checked and I have indeed been updated. I can connect with my iPhone and my iPad, the whole thing works just fine.

    BUT I CANNOT connect with my Windows 10 desktop, it either does not see the Bluetooth connection in anyway, or in the rare case that it does, the connection fails, and the two devices are 18" apart. I have verified I can see other devices.

    Clearly something is broken. Ironic that MS made it work with Apple products, but not Windows.

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  3. Anonymous
    2021-03-11T18:07:08+00:00

    Yes, this appears to be permanently broken. I got the firmware updated, but the device kept disconnecting. I donated my doorstop to goodwill and now use an echo dot.

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  4. Anonymous
    2021-03-11T17:44:20+00:00

    I have the same problem, maybe. The firmware update was installed to disable Cortana. All the lights work as described in the workaround. But when I put the Invoke in BT discovery mode (three white lights spinning and tone) my ASUS Android Phone, nor my Surface Go2 can see the device. It's not broadcasting. The shutdown was bad enough. Now I have a doorstop. Can't they get anything right.

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  5. Anonymous
    2021-01-20T22:12:54+00:00

    We didn't have any of those options available to us.  After several email discussions with Harman Kardon support we were able to get it setup by deleting the profile on 2 devices and starting fresh.  One of the devices was a Windows Phone 10 and the other was a Windows 10 Surface Pro.  We got the setup to work using the Surface Pro once the profiles had been deleted.

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