Harman Kardon Invoke speaker - can't pair Bluetooth

Anonymous
2020-09-16T03:45:56+00:00

I just tried using my Invoke again for the first time in a while, and I can't pair via Bluetooth in order to play music from my phone.  If I say "Hey Cortana, pair Bluetooth," it responds and says it is entering pairing mode, but my phone doesn't detect it.  When I try pressing the bluetooth button on the speaker, nothing happens... the speaker does not enter pairing mode as expected.

I did not have this problem the last time I used it (probably 2-3 months ago).

I tried doing a full factory reset and setup, and it still does the same thing.  The speaker seems to be working fine otherwise... I can issue other Cortana voice commands (i.e. whats the weather, play radio station) and it responds properly.

The speaker has the latest FW:

2.0.4.067aa17.vs-ssh-main

Barracuda_libre-11.1842.0

Can anyone help?  Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-11-22T17:37:05+00:00

    It didn't fix the problem.  Please read comments below.  Please escalate the problem to MICROSOFT SUPPORT.

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  2. Anonymous
    2020-11-22T17:35:26+00:00

    @MicrosoftSupport escalate this topic.

    We are also having the loss of internet and Bluetooth issue with one of our four Invokes.  The other three work fine and have all the functionality the Invokes have had recently. 

    The one lost connection to the internet and keeps saying "Something went wrong. You'll have to press the microphone button to start setup again.". We cannot get it to reconnect using our Windows PCs nor our Windows phones.  Our SurfacePro computers have the current OS version and didn't work for this. We tried using an older SurfacPro computer, with an older version of the OS, thinking that the OS update mat have "broken" the ability of Windows OS to do setup on the Invoke, but that didn't work either.

    We are aware, sadly, of the January 2021 loss of Cortona functionality and plan to submit for our $50.00 credit. How will the Invoke get it's 2021 firmware update without internet connectivity?

    We have tried everything we can think of an am leaving this message here.

    We'll continue to hunt for answers.  We plan to call Microsoft Support and Harmon Kardin.

    I subscribed to this thread and checked the box below to notify me of responses.

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  3. Anonymous
    2020-11-20T02:31:31+00:00

    I too am having this same issue.  The Invoke disconnected from the 'internet' and I cannot get it to reconnect via iPhone or PC.   Nor can I get the Bluetooth to work.  I am aware of the service shutdown (and I already got my $50), but how would one get the firmware update that is supposed to come for Bluetooth only if there is no connection to the 'internet'.  I have tried a factory reset as noted above, but that did not help at all, but the Bluetooth button just restarts the setup procedure that does not work for Bluetooth pairing.  Can anyone note how resetting  is supposed to help?  Is there something I am missing.  Any help appreciated.

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  4. Anonymous
    2020-11-18T15:02:48+00:00

    Microsoft ends supports for Cortana for your speakers.

    https://www.zdnet.com/article/microsoft-to-end-support-for-cortana-app-on-mobile-harman-kardon-speakers-in-early-2021/

    Yes Cortana will be exiting the Invoke speaker January 2021 although support has already stopped there's no reason why the Bluetooth shouldn't work. Seems like the issue is you have to set up Cortana before being allowed to use the bluetooth option however the Cortana app doesn't seem to pair the invoke for both Windows and iOS the work around seems to be - pair the invoke speaker w/Cortana on Android since iOS and Windows is not pairing the speaker. If this fails do a hard reset by pressing the reset button (small hole next to mic button) and starting over.

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  5. JosephT71 9,220 Reputation points
    2020-11-07T19:48:11+00:00

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