Harman Kardon Invoke speaker - can't pair Bluetooth

Anonymous
2020-09-16T03:45:56+00:00

I just tried using my Invoke again for the first time in a while, and I can't pair via Bluetooth in order to play music from my phone.  If I say "Hey Cortana, pair Bluetooth," it responds and says it is entering pairing mode, but my phone doesn't detect it.  When I try pressing the bluetooth button on the speaker, nothing happens... the speaker does not enter pairing mode as expected.

I did not have this problem the last time I used it (probably 2-3 months ago).

I tried doing a full factory reset and setup, and it still does the same thing.  The speaker seems to be working fine otherwise... I can issue other Cortana voice commands (i.e. whats the weather, play radio station) and it responds properly.

The speaker has the latest FW:

2.0.4.067aa17.vs-ssh-main

Barracuda_libre-11.1842.0

Can anyone help?  Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-04-07T19:24:58+00:00

    Mike,

    Your observation is correct - I failed to note the update.  Mine was updated before I did the steps and, like you, it worked.   If one of the devices is not updated, I have nothing to add.  I am not sure if one can "manually" update an HK.  That would be the only hope, I suspect.

    scott

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  2. JosephT71 9,220 Reputation points
    2020-11-24T18:51:58+00:00

    The firmware update will be done via wifi, not bluetooth.

    https://support.harmankardon.com/us/en/howto/invoke-faq

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  3. Anonymous
    2020-11-20T02:31:31+00:00

    I too am having this same issue.  The Invoke disconnected from the 'internet' and I cannot get it to reconnect via iPhone or PC.   Nor can I get the Bluetooth to work.  I am aware of the service shutdown (and I already got my $50), but how would one get the firmware update that is supposed to come for Bluetooth only if there is no connection to the 'internet'.  I have tried a factory reset as noted above, but that did not help at all, but the Bluetooth button just restarts the setup procedure that does not work for Bluetooth pairing.  Can anyone note how resetting  is supposed to help?  Is there something I am missing.  Any help appreciated.

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  4. Anonymous
    2020-11-07T19:35:47+00:00

    I have the exact same problem as asdfasdffdas.  My Invoke is not pairing also.  I have tried all of the remedies you have suggested to no avail.  There has to be something more that can be done.  The speaker was working fine until September of 2020.

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  5. Anonymous
    2020-09-16T04:13:18+00:00

    Hi there! I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

    I'm sorry that you're having trouble with your bluetooth on your pc.

    I would recommend you to run Bluetooth troubleshooter for pairing issues.

    Select Start , then select Settings > Update & Security > Troubleshoot . In Find and fix other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions

    For other issues with bluetooth you may check the link below:

    https://support.microsoft.com/en-us/help/14169/...

    Hope this will fix the problem.

    Sincerely,

    Louie

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