Harman Kardon Invoke speaker - can't pair Bluetooth

This is the prime reason I refuse to spend a penny on MS branded consumer hardware.

Windows Mobile - killed.

Windows Phone - killed. 

Zune - killed.

MS Band - killed. 

Invoke - as good as dead, because it won't connect to Cortana and can't be used as a dumb BT player without setting up Cortana first. 

About the only MS branded consumer device that is doing well is Xbox. Somebody in Redmond must've been looking the wrong way and let it survive that long without killing it. 

If I was a MS employee, I'd be mightily embarrassed to admit it...

Thank you, but unfortunately, this is what is NOT working...  Per your link...

Q: How will I update or configure my device if the Cortana mobile app is retiring?

A: You can still use the Cortana mobile app to configure your device through early next year. After the Cortana mobile app retires, you will still be able to configure and update your Invoke through the Cortana Device Setup app on Windows 10.

We are all having problems configuring with the iPhone App or via Windows 10.  Since we cannot configure, we cannot connect to WiFi, so no firmware update seems possible.

I think you are correct.  Microsoft really doesn't stand behind its products and ideas.  It seems they give up just as they are on the cusp of something great.  I made the mistake of converting all of my software needs over to Microsoft.  Calendars, contacts, e-mail, Office 365 - you name it I changed over to Microsoft thinking I was making the right choice.  It seems like 1/2 the time there is some 1/2 **** excuse as to why some portion of a program or application isn't working as promised (usually when I need it the most).  Invoke/Cortana has just been icing on the cake.  Worst of all there seems to be no accountability or customer service to appeal.  We're relegated to these "chat rooms" to express our dismay and at most receive some technical jargon that no one understands on how to remedy the problem.  This only adds insult to the injury.  I am sick of Microsoft in general and then Bill Gates and all his COVID-19 solutions and ideas throw me over the edge.  It is a shame we have allowed a company with so little regard for excellence, responsibility, reliability, and customer service control so many important aspects of our lives.  People wouldn't put up with this same disregard out of a car company or any other consumer products company without screaming bloody murder.  Yet we give Microsoft some kind of a pass.  It all irks me to no end.

@MicrosoftSupport escalate this topic.

We are also having the loss of internet and Bluetooth issue with one of our four Invokes.  The other three work fine and have all the functionality the Invokes have had recently. 

The one lost connection to the internet and keeps saying "Something went wrong. You'll have to press the microphone button to start setup again.". We cannot get it to reconnect using our Windows PCs nor our Windows phones.  Our SurfacePro computers have the current OS version and didn't work for this. We tried using an older SurfacPro computer, with an older version of the OS, thinking that the OS update mat have "broken" the ability of Windows OS to do setup on the Invoke, but that didn't work either.

We are aware, sadly, of the January 2021 loss of Cortona functionality and plan to submit for our $50.00 credit. How will the Invoke get it's 2021 firmware update without internet connectivity?

We have tried everything we can think of an am leaving this message here.

We'll continue to hunt for answers.  We plan to call Microsoft Support and Harmon Kardin.

I subscribed to this thread and checked the box below to notify me of responses.

I just tested your suspicion with a friend's iPhone at the office and the BT connection to my Invoke worked perfectly. That's amazing... and sad at the same time. Been using Microsoft products exclusively for 30 years. This is beyond words.

UPDATE: I discovered that I still had Invoke BT drivers installed in Device Manager. Checking my BT devices, my Invoke was listed... twice. I deleted the pairings and my Invoke connected immediately. Listening to music now. Check to may sure all instances of your Invoke are removed before trying to connect. Don't think my Android phone will be as easy. Never connected it to my Invoke in the past, and there is no old Invoke pairing.