I lost all my passwords on all my browsers

Anonymous
2020-08-20T02:28:23+00:00

I lost all my passwords on all my browsers with the last Windows update. Every time I try to get support, I am directed to the spot to "save" passwords. They are still there allowing them to be saved. Each time I sign on to a site, I am asked if I want to save. I always say yes, but it still never saves. I had to change all my passwords and write them down because I didn't remember them because they were all saved before that update.  This is annoying, to say the least. Please, don't advise me on how to go into my browser settings and choose to save passwords. I know that. Everyone does.; It doesn't work!

I have been working on getting this fixed since the last update/ I got blocked out of my bank for attempting to use what I thought was my password. 

I wish to opt-out of Windows updates. They only serve to make PC users, annoyed!

Dee

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-27T15:52:41+00:00

    I have had this problem with both Microsoft and chrome.  I have done eveything that you said and I still have this problem.  It is a problem with my banking emails and eveything that uses a password.  It is very annoying to say the least and such a waste of time.  I am back to the old fashioned way of writing them all down in a book, as I just can't remember them all.  Have they fixed this problem or should I reverse back to my other version of windows 10!  This is an awful situation.

    Thanks

    Porsche

    Hey Porsche - this question has so many replies, it's hard to find what solutions have worked.

    Did you try this? It has worked on two of my computers, and has held for over 6 weeks now - 

    Disable the HP Customer participation app:

    Search for Task Scheduler in the Start Menu, and open the program. The window will take a few seconds to populate.
    In the Task Scheduler Library folder, 
    Scroll down and locate the task in the Window: HPCustParticipation....
    Right-click the task and choose Disable.
    Restart your PC

    Nancy

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  2. Anonymous
    2021-01-27T17:49:38+00:00

    I have had this problem with both Microsoft and chrome.  I have done eveything that you said and I still have this problem.  It is a problem with my banking emails and eveything that uses a password.  It is very annoying to say the least and such a waste of time.  I am back to the old fashioned way of writing them all down in a book, as I just can't remember them all.  Have they fixed this problem or should I reverse back to my other version of windows 10!  This is an awful situation.

    Thanks

    Porsche

    Hey Porsche - this question has so many replies, it's hard to find what solutions have worked.

    Did you try this? It has worked on two of my computers, and has held for over 6 weeks now - 

    Disable the HP Customer participation app:

    Search for Task Scheduler in the Start Menu, and open the program. The window will take a few seconds to populate.
    In the Task Scheduler Library folder, 
    Scroll down and locate the task in the Window: HPCustParticipation....
    Right-click the task and choose Disable.
    Restart your PC

    Nancy

    Hi Nancy and Porsche,

    What a pain this has been. Porche, I've done the same thing - I have all my passwords in a Roladex. Talk about a 1970s answer! Nancy, I've tried your solution and we'll see what happens. I've had to reenter all my passwords again this morning, but I'll hope for the best. Thanks for taking the time to answer. 

    Maria

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  3. Anonymous
    2021-01-27T18:26:50+00:00

    Thank you I am going to try this later today!

    Stay Safe

    Porsche

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  4. Anonymous
    2021-01-27T23:35:35+00:00

    Thank you Nancy for your help, so far it has worked well.  Let's hope it stays that way.  Imagine Microsoft could not fix this and you did!!!  I think that they owe you a big pay day!!!   hahahah

    Wishful thinking of course.

    Thank you again.

    Porsche

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  5. Anonymous
    2021-01-28T01:06:15+00:00

    Thank you Nancy for your help, so far it has worked well.  Let's hope it stays that way.  Imagine Microsoft could not fix this and you did!!!  I think that they owe you a big pay day!!!   hahahah

    Wishful thinking of course.

    Thank you again.

    Porsche

    Hi Porche - I didn't figure out the solution to disappearing passwords and logins - I just found it posted, and it has worked fantastic for 6 weeks so far, including windows updates! 

    Sumit (volunteer moderator) gets ALL THE CREDIT for his post here: https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/systemwide-password-amnesia-v2004-build-19041173/232381f8-e2c6-4e8a-b01c-712fceb0e39e

    Too bad these Microsoft answer pages do not highlight the voted best "solution" at the top of the page like some websites do - wait - I guess they do on some pages, but not others? This post doesn't anyway, or Sumit's post would be at the top. 

    I'm very curious - has anyone tried this fix to disable HPCustParticipation.... and it DID NOT work on your computer?

    Nancy

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