I lost all my passwords on all my browsers

Thank you Nancy for your help, so far it has worked well.  Let's hope it stays that way.  Imagine Microsoft could not fix this and you did!!!  I think that they owe you a big pay day!!!   hahahah

Wishful thinking of course.

Thank you again.

Porsche

Hi Porche - I didn't figure out the solution to disappearing passwords and logins - I just found it posted, and it has worked fantastic for 6 weeks so far, including windows updates! 

Sumit (volunteer moderator) gets ALL THE CREDIT for his post here: https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/systemwide-password-amnesia-v2004-build-19041173/232381f8-e2c6-4e8a-b01c-712fceb0e39e

Too bad these Microsoft answer pages do not highlight the voted best "solution" at the top of the page like some websites do - wait - I guess they do on some pages, but not others? This post doesn't anyway, or Sumit's post would be at the top. 

I'm very curious - has anyone tried this fix to disable HPCustParticipation.... and it DID NOT work on your computer?

Nancy

Thank you Nancy for your help, so far it has worked well.  Let's hope it stays that way.  Imagine Microsoft could not fix this and you did!!!  I think that they owe you a big pay day!!!   hahahah

Wishful thinking of course.

Thank you again.

Porsche

Thank you I am going to try this later today!

Stay Safe

Porsche

I have had this problem with both Microsoft and chrome.  I have done eveything that you said and I still have this problem.  It is a problem with my banking emails and eveything that uses a password.  It is very annoying to say the least and such a waste of time.  I am back to the old fashioned way of writing them all down in a book, as I just can't remember them all.  Have they fixed this problem or should I reverse back to my other version of windows 10!  This is an awful situation.

Thanks

Porsche

Hey Porsche - this question has so many replies, it's hard to find what solutions have worked.

Did you try this? It has worked on two of my computers, and has held for over 6 weeks now - 

Disable the HP Customer participation app:

Search for Task Scheduler in the Start Menu, and open the program. The window will take a few seconds to populate.
In the Task Scheduler Library folder, 
Scroll down and locate the task in the Window: HPCustParticipation....
Right-click the task and choose Disable.
Restart your PC

Nancy

Hi Nancy and Porsche,

What a pain this has been. Porche, I've done the same thing - I have all my passwords in a Roladex. Talk about a 1970s answer! Nancy, I've tried your solution and we'll see what happens. I've had to reenter all my passwords again this morning, but I'll hope for the best. Thanks for taking the time to answer. 

Maria

I have had this problem with both Microsoft and chrome.  I have done eveything that you said and I still have this problem.  It is a problem with my banking emails and eveything that uses a password.  It is very annoying to say the least and such a waste of time.  I am back to the old fashioned way of writing them all down in a book, as I just can't remember them all.  Have they fixed this problem or should I reverse back to my other version of windows 10!  This is an awful situation.

Thanks

Porsche

Hey Porsche - this question has so many replies, it's hard to find what solutions have worked.

Did you try this? It has worked on two of my computers, and has held for over 6 weeks now - 

Disable the HP Customer participation app:

Search for Task Scheduler in the Start Menu, and open the program. The window will take a few seconds to populate.
In the Task Scheduler Library folder, 
Scroll down and locate the task in the Window: HPCustParticipation....
Right-click the task and choose Disable.
Restart your PC

Nancy