my pc keep crashing tried many solution nothing worked im still getting black screen/BSOD

Anonymous
2020-09-22T00:47:20+00:00

hello

(before i say anything what u will read right here is the same on a thread i posted before and im doing new post bcs my problem didnt got fixed)

my pc is  still new a year and half now

but for a long time im getting alot BSOD

tried to  fix the issues  with many methodds nothing works i even opened one thread here about the problem and nothing worked for me

and the thing  that its happening to me its soo weird im having the weirdest PC ever

here is whats going on 

so i login  to my pc doing work playing games watching youtube etc...

everything fine then BOOM all of sudden my pc crashes and restart by its on

and then everything is fine im it didnt crash anymore

and then i restart my pc  or close it for different reason and then  when i use it everything is fine  then BOOM bsod and its restart and everything is fine after

and also sometimes when i get bsod

there  a precentge to collect information about the crash 

sometimes it went 100% and restart everything is fine

but sometimes its stays at 0% and then it restart BUT guess what happen i get black screen this msg i forgot what it said exactly but its something like this ( pls reboot insert a proper boot device ) something like that

but when i reboot by ctrl + alt + del to restart im having the same msg. so what i did i just turn off my pc by

the boot button wait couple of min then boot again and everything is fine again  i login i go do my work THEN BOOM  my pc crashes and restart by its own then it wont crash again incouple of days if i didnt close my pc

so  what i mean by all of this is

when my pc restart by it own there will be no another crashes for couple  of says then it will crash

but when i restart or close my pc annd open it  by my self and then the crashes happen again  until it restart on its own to work fine

and so what i do i just open my pc wait for it to crash and restart by its own and so i work fine without crashes and when im done i keep my pc open so i  dont have to open it by myself and crash all over again

and thats happen to me for long time i was battling with this **** 

i just dont know  **** is going on 

tried alot of **** nothing works

sry for the long msg

(and   i posted a thread like this before it in here

https://answers.microsoft.com/en-us/windows/forum/all/my-pc-keep-crashing-and-im-getting-alot-of-bsod/eb936ddf-4bec-4476-bb8d-aecf286a107c

or check it on my profile)

and i have gtx 1660ti

i5 9600k

16g ram

ADATA ssd

WDC

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-22T01:56:04+00:00

    how do i locate the full model number?

    i tried to and i got the serial number and the product name which is Z390 Pro4

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  2. Anonymous
    2020-09-22T02:47:18+00:00

    Latest drivers here http://www.asrock.com/MB/Intel/Z390%20Pro4/inde...

    Latest BIOS here: http://www.asrock.com/MB/Intel/Z390%20Pro4/inde...

    But it says that if your PC is running OK there is no need to upgrade BIOS. So if you do decide to upgrade be sure to follow the steps closely

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  3. Anonymous
    2020-09-22T03:12:44+00:00

    holy bananas

    this is scary i hate getting involved in the bios ****

    my pc is not running normally

    like i said above 

    is it still safe?

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  4. Anonymous
    2020-09-22T03:40:10+00:00

    It is safe as long as you follow the instructions provided. If you are in doubt you can contact your AsRock Support to have them walk you through it.

    For BIOS Update there are normally instructions on the Downloads page and also sometimes in a Read Me file included in the downloaded file.

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  5. Anonymous
    2020-09-22T11:48:38+00:00

    apologies greg i was busy 

    anyway i came to ask you about the lastest drivers link 

    there is alot of option to download which one to choose

    and i came to notify you about couple of things it might help

    before i used to check the reliability history after every crash and i used to get " hardware error " 

    but some of the advisors told me to put this command chkdsk C: /f /r /x 

    its worked for couple of days but the problem came back but the different is that there is no " hardware error "

    right now im having difficulty bcs im getting a consistent BSOD with an error " critcal process died "

    it stuck as 0% then the pc restart and i get this msg "reboot and select proper boot device or insert boot media in selected  boot device and press a key "

    when i press cltr+ alt + del to restart from this i have the same msg

    but when i shut down my pc and open it its gone until i get bsod again

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