Can't turn on Bluetooth, Bluetooth adapter disappeared both in Device Manager and the Hidden Devices in Device Manager

Anonymous
2020-09-30T15:48:31+00:00

Hi all,

My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

Please help :(

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2021-02-03T05:01:24+00:00

    I have the same problem here. I have a Gigabyte B550 Aorus Master, and this has been happening since I installed the board. I can get it working temporarily by unplugging the machine, like you folks. (Technically I just flip the safety switch on my power supply, which is the same as unplugging without having to actually pull the plug). I then get BT for a couple of days before it disappears again after a sleep cycle or shutdown.

    Note that I'm running F12, and I can't revert to an older OS because I'm running an AMD Ryzen 7 5900x, and you need to have a new BIOS on the motherboard to support the newer AMD processors.

    I can also confirm that it's not just an intel CPU problem, because I have an AMD CPU. I don't think the CPU is related to the issue.

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  2. Anonymous
    2021-02-03T07:28:16+00:00

    Try to install BT drivers from Gigabyte. It should help with BT disappearing.

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  3. Anonymous
    2021-02-14T07:56:50+00:00

    Gigabyte B550 Aorus Master ... the same problem .. its annoying

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  4. Anonymous
    2021-02-14T14:59:29+00:00

    Gigabyte B550 Aorus Master ... the same problem .. its annoying

    Ok, I hate to have to suggest this but it is something that I did in the many steps that I took to have my onboard (Gigabyte Aorus B550i Mini ITX) bluetooth to never disappear again. 

    I bought a USB bluetooth adapter off of Amazon (not that this matters where I bought it). Anyways installed the adapter and it had me install a set of drivers specially for the adapter that I had to get here --------> https://www.dropbox.com/s/vcvemz9rwr711rl/5.zip?dl=0

    The adapter I bought is this one in Canada -------> https://www.amazon.ca/gp/product/B08J7WN4FP/ref=ppx\_yo\_dt\_b\_asin\_title\_o07\_s00?ie=UTF8&psc=1

    Anyways I'm not saying that because I installed these drivers that it fixed me however I do know there's something about having drivers that help. 

    So after buying this Bluetooth adapter I used it for a week, then I thought I'll try my built in Bluetooth so I pulled the bought adapter from my USB slot, went to Device Manager and enabled my greyed out motherboard bluetooth under "Show Hidden Devices again). It enabled this time and it's been working ever since.

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  5. Anonymous
    2021-02-19T21:58:20+00:00

    I turned off sleep and hybrid sleep in advance setting and it stays on.

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