Can't turn on Bluetooth, Bluetooth adapter disappeared both in Device Manager and the Hidden Devices in Device Manager

Anonymous
2020-09-30T15:48:31+00:00

Hi all,

My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

Please help :(

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2021-04-26T21:48:01+00:00

    I've had a similar problem once every couple of months for the last year or so.  I don't know a "solution" that fixes it forever, but I do have a procedure to get it back up and working.

    Start menu, gear control

    Search for Startup, choose Change Advanced Startup Options

    Advanced Startup – Restart Now

    Choose an option

    Troubleshoot

    Advanced Options

    UEFI Firmware Settings

    Restart

    It's going to start up with the UEFO Firmware settings.  Disable wi-fi, save and let the PC restart.  Bluetooth should be back at this point.

    Do this restart procedure again, this time enabling wi-fi.

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  3. Anonymous
    2021-05-01T04:02:02+00:00

    For anyone using AORUS B550 MASTER, the latest F13j firmware has solved the issue.

    I've been using it over a week now and haven't had any issues yet.

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  4. Anonymous
    2021-05-02T06:17:40+00:00

    I can confirm updating the BIOS to F13J AND enabling ERP in the bios solved the problem.  with the bios update and no ERP, blutooth still dropped as soon as the computer went to sleep. I've been going for two weeks with no issues at all anymore. Thank God because I almost returned my brand new PC because of this

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  5. Anonymous
    2021-07-17T23:14:04+00:00

    Nope did not work for me

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