Can't turn on Bluetooth, Bluetooth adapter disappeared both in Device Manager and the Hidden Devices in Device Manager

Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

Which Windows 10 build are you running - 1903, 1909 or 2004?

Was there any Windows or driver updates before the loss of Bluetooth?

Is there a physical switch or key on the keyboard which disables WiFi & Bluetooth?

If your Bluetooth is disabled then do the following to enable it.

Uninstall the device from device manager and restart bluetooth service.

Start > services.msc

Right-click "Bluetooth Support Service."

Choose Automatic.

Go to device manager and  right-click on your computer name and click "Scan for hardware changes"

Install the bluetooth device drivers from the manufacturer's website, if any.

I hope this helps.

Hey there, thank you for replying.

I'm running Windows 10 2004.

I've tried the Services and set the Bluetooth Support Service to Automatic, I also restarted the service but to no avail.

Even after scanning for hardware changes in Device Manager, Bluetooth adapter doesn't show up still, like I completely don't see the Bluetooth sub-menu at all, even after selecting Show Hidden Devices :(

If the BT module isn’t showing under hidden devices & there is no switch or key which disables Bluetooth/WiFi then it’s most likely the module has failed. If this is the case then you’d need a Bluetooth USB dongle to return the functionality.

Have you restarted the PC?

Is fast startup enabled? If so try disabling it & then restarting the PC.

Hi all,

My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

Please help :(

Similar issue here with Aorus Master B550.

Seems to be a motherboard issue. I temporarily fixed mine by the following:

1. shutdown the computer
2. disconnect power (turn off, remove plug)
3. press the power on button on your computer (to ensure the power is drained to on-board capacitors etc) - at least 10 seconds
4. reconnect power
5. startup

For me, this reliably restores the Bluetooth device and Windows can then turn Bluetooth on/off and the device appears in Device Manager.