Can't turn on Bluetooth, Bluetooth adapter disappeared both in Device Manager and the Hidden Devices in Device Manager

Anonymous
2020-09-30T15:48:31+00:00

Hi all,

My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

Please help :(

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  1. Anonymous
    2021-01-27T22:12:38+00:00

    Same problem, msi b550i, i uninstalled the bt and when i restarted the computer the module was gone

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  2. Anonymous
    2021-01-27T16:40:02+00:00

    Same motherboard as you LOL...yea I had this nightmare and don't really know what broke it! 

    Try getting the F2 BIOS and reflashing your BIOS if you haven't tried already of maybe your already on the F2 BIOS I don't know. 

    B550I AORUS PRO AX (rev. 1.0) mITX Motherboard BIOS Version F2

    Web address here if the web link above doesn't work ---> 

    https://www.gigabyte.com/Motherboard/B550I-AORUS-PRO-AX-rev-10/support#support-dl-bios

    I'm taking it into account you know how to flash your BIOS? If not just grab that file, extract it to your Downloads Folder or wherever and copy the contents or most importantly at least the B55IAPAX.F2 file as that's the one you need.

    Reboot and enter your BIOS (Tap Del (Delete Key) and enter QFlash...save your current BIOS if you want...otherwise select the drive where your F2 is and flash. 

    After that's done...and rebooted...try turning of PC...unplugging the power cord...tap the power button to drain the PC of all static power...Plug in and reattempt to enable the device in System Properties if it hasn't already found it!

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  3. Anonymous
    2021-01-27T02:54:02+00:00

    Hi ..

    Try the power down and unplug approach (I also try to turn the PC on while powered down). This seems to bring the Bluetooth device back and everything will work again for a while.

    Reinstalling drivers, OS etc does not seem to fix this issue.

    I have reverted to the F4 BIOS and have not had the issue for over two weeks now. This one ...

    Other than that the only other solution seems to be to purchase a cheap UDB Bluetooth dongle (not ideal).

    I have not tried the very latest BIOS so don't know if that will fix things or not.

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  4. Anonymous
    2021-01-27T02:33:28+00:00

    Hi all,

    My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

    The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

    Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

    Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

    Please help :(

    I have the exact same issue with the exact same motherboard (AUROS B550I Rev 1.0). Everything was working fine last time I used Bluetooth two weeks ago. I reverted my Windows update to around that date and did not fix it. I am currently running Windows 10 Pro 20H2

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  5. Anonymous
    2021-01-20T12:47:57+00:00

    I tried removing and reinstalling new bluetooth drivers which are available on Intel.com to no avail.  try AMD if you have an AMD CPU. I think the Bluetooth may be part of the CPU.  I can get a new Bluetooth driver from iintel. The same for updating the BIOS. I am guessing Gigabyte may be having severe COV-19 issues. They have not answered their phone or returned my emails.

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