Can't turn on Bluetooth, Bluetooth adapter disappeared both in Device Manager and the Hidden Devices in Device Manager

Anonymous
2020-09-30T15:48:31+00:00

Hi all,

My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

Please help :(

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2021-02-19T21:58:20+00:00

    I turned off sleep and hybrid sleep in advance setting and it stays on.

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  2. Anonymous
    2021-02-03T05:01:24+00:00

    I have the same problem here. I have a Gigabyte B550 Aorus Master, and this has been happening since I installed the board. I can get it working temporarily by unplugging the machine, like you folks. (Technically I just flip the safety switch on my power supply, which is the same as unplugging without having to actually pull the plug). I then get BT for a couple of days before it disappears again after a sleep cycle or shutdown.

    Note that I'm running F12, and I can't revert to an older OS because I'm running an AMD Ryzen 7 5900x, and you need to have a new BIOS on the motherboard to support the newer AMD processors.

    I can also confirm that it's not just an intel CPU problem, because I have an AMD CPU. I don't think the CPU is related to the issue.

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  3. Anonymous
    2021-01-29T17:08:20+00:00

    I've had the same problem, Bluetooth device was completely missing randomly after waking computer from sleep. Only shutdown + unplug brought it back.

    Gigabyte support was of no use. Not a single useful advice.

    I've decided to contact Intel support (I wasn't sure if it is bios/hw/driver issue).

    They recommended to use Gigabyte drivers because they should be customized to the way Gigabyte integrated the adapter. Intel drivers are generic ones and may be not compatible.

    So I've uninstalled Intel drivers and installed drivers from Gigabyte.

    And the problem is gone.

    Bluetooth device seems to be now always present after wake-up.

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  4. Anonymous
    2021-01-29T08:00:31+00:00

    I can confirm going back to F4 appears to have fixed it for me (three weeks with no failures, vs daily failures previously). I did not change anything else at that time (trying to control the variables :) )

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  5. Anonymous
    2021-01-29T04:08:44+00:00

    Yes my problem with the disappearing Bluetooth (Intel BT5 built in) that was not working is NOW working great! Been over a month of solid connections with it!

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