Hi Susan;
Use one of the methods below
Method 1:
To fix the Srt\SrtTrail.txt, please see the video link below:-
Method 2:
Follow the steps above to access Windows Recovery mode and select Reset factory, please see the video link below:-
Method3:
If you have another machine running Windows 10, Please follow the steps and instruction on how to create USB bootable windows 10 installation, also you can see a video link below:-
1 - You need USB flash storage at less 8GB or 16GB
2 - Open the web browser and search Windows 10 ISO
3 - Go this site
((https://www.microsoft.com/en-gb/software-downlo...))
4 - Click menu and select ((more tools)) and select ((developer tools))
5 - Click ((Toggle Device Toolbar)) and change type device like iPhone then reload the page
6 - Follow the steps to download Windows 10 ISO
Or
Download iso file the link below
((https://software-download.microsoft.com/pr/Win1...))
7 - Once is downloading, search Rufus app and download portable version ((if you have such Run it)) - https://rufus.ie/
8 - Make suer you plug-in USB flash drive
9 - Click Select to browse saved Windows 10 ISO
10 - Make sure you select one of the right formats of your machine ((GPT is for UEFI)) or ((MBR is for BIOS))
11 - Now click STRAT to process the USB flash drive
12 - Once is done Reboot the machine and boot it on USB to Re-install Windows 10
More further see the video link below and follow the steps
https://www.youtube.com/watch?v=D7mBKHSnuN8
Let me know if that works
Thank you
Kind regards
Abdirahman