Hi susan;
I am sorry that didn't resolve the issue, let's try other options
- Hold down the power button for 10 seconds to turn off your device.
- Press the power button again to turn on your device.
- On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
- Press the power button again to turn on your device.
- When Windows restarts, hold down the power button for 10 seconds to turn off your device.
- Press the power button again to turn on your device.
- Allow your device to fully restart to enter WinRE.
- Click "Troubleshoot" then click "Advanced options" then click "Startup Repair"
- Finish the process of repairing and see if the machine is booting-up to windows 10
Let me know if you need any assistance