Hi;
My name is Abdirahman, I am an independent advisor and Windows 10 user. I am happy to help with your request
Can you provide more information following question below:-
1 - What is the build version number of Windows 10?
2 - How many account user is there?
3 - What's the model of your machine? (PC or Laptop)
4 - Have you updated BIOS?
Please reply to me to assists you
Thank you
Kind regards
Abdirahman